Page 31 - AvayaExtra Q3 Fall 2014

Extra report on Avaya BUYER’S GUIDE
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Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
ConnectMe
ConnectMe SIP Trunks
SIP trunks for the Avaya IP Office with multi-data center failover, follow me dialing forwarding for Avaya IP Office
Scott Seltzer
scott@connectmevoice.com
continuous availability, and TLS encryption.
DATEL Software Unified Contact Center SWEET! Users can automatically make outbound calls from an uploaded list and return abandoned calls.
Avaya IP Office
Dan Lemke
sales@datel-group.com
Solutions, LLC
Automated Dialer
DATEL Software Unified Contact Center SWEET! Contact center for Single or multi-site. Real time agent and group monitoring, historical reports, Avaya IP Office
Dan Lemke
sales@datel-group.com
Solutions, LLC
Business Edition
threshold alarms, wallboards, agent status override, disposition and reason codes, internal ‘chat’,
Unlimited supervisors.
DATEL Software Unified Contact Center SWEET! Users can highlight numbers in any program and press a hot key to automatically dial out.
Avaya IP Office
Dan Lemke
sales@datel-group.com
Solutions, LLC
Click-To-Dial
DATEL Software Unified Contact Center SWEET! Integrates to Salesforce.com, MS Dynamics and any ODBC compliant CRM to screen pop on inbound Avaya IP Office
Dan Lemke
sales@datel-group.com
Solutions, LLC
CRM Integration
and outbound calls
DATEL Software Unified Contact Center SWEET! Comprehensive web-based call accounting solution. Drill-down reporting, report scheduling, Avaya IP Office
Dan Lemke
sales@datel-group.com
Solutions, LLC
Standard Edition
customizable security roles, alarms, personalized digital dashboard and multi-site capabilities.
DATEL Software Unified Contact Center SWEET! Complements IP Office Preferred Edition, allowing supervisors to quickly search, tag and playback call Avaya IP Office
Dan Lemke
sales@datel-group.com
Solutions, LLC
Voice Recording
recordings.
DoubleHorn IPOne SIP Trunking Services
Ideal for businesses seeking secure, interoperable and tightly integrated session-based Avaya IP Office
Robert Erickson
rerickson@doublehorn.com
Communications
communications to support multiple sites, mobile workers and BYOD management, our Avaya
compliant SIP trunks enable Unified Communications for SMEs.
DuVoice
DV2000
DV2000 / DV4 is the solution for residential healthcare and hotel/motel messaging, PMS Avaya IP Office
Jamie Elenbaas / sales@duvocie.com
Telemanagement, automated attendant, and hosted call accounting on IP Office and Communication Jon Dulude
Manager. InnDesk provides web based guest administration.
dvsAnalytics
EncoreM
Encore’s interaction recording and quality management suite, including its Avaya IP Office integration, Avaya IP Office
dvsAnalytics marketing@dvsAnalytics.com
provides a “best in class” solution that helps businesses maintain compliance, minimize liability, and Marketing
improve performance.
ESTOS GmbH
ProCall Enterprise
ProCall Enterprise is a UC & CTI application providing presence, IM and Federation (SIP SIMPLE & Avaya IP Office
Eric Kirchner
eric.kirchner@estos.de
XMPP) to improve company-wide collaboration. It perfectly integrates with existing contact data sources and business apps eg ERP/CRM systems.

Etisalat Contact Centre
SIP Trunk
SIP Trunking solution
Avaya IP Office
Munawar Nalakath
mnalakath@etisalat.ae

FCS Computer Systems Sdn Bhd
WinExpress
FCS WinExpress provides an all-in-one solution for hotel voicemail, call accounting, autowakeup and minibar inventory management targetted at hotels under 200 rooms.
Avaya IP Office
Barbara King
barbara.king@planet1world.com

Frontier Communications
Frontier SIP Trunking
SIP Trunking solution
Avaya IP Office
Tony Stankus
tony.stankus@ftr.com

Fusion
Fusion SIP Trunking
Fusion SIP Trunking enables businesses of all sizes to save over traditional services by providing flexible pricing and low calling rates. Experience optimal performance with our voice-optimized Avaya IP Office
Michael Salerno
msalerno@fusionconnect.com
network designed for maximum reliability, availability, security, and quality of service. Full range of
business continuity, redundancy and call bursting options available for maximum performance and
scalability.
GFI USA Inc
GFI FaxMaker
GFI FaxMaker is a leading network fax server software solution for SMBs that makes sending and Avaya IP Office
Kevin Hodak
khodak@gfi.com
receiving faxes an efficient, simple and cost-effective process.
Group of Gold Line SIP Trunking
SIP Trunking solution
Avaya IP Office
Pedram Owtad
powtad@groupofgl.com
Inc.
Group Tiger
Innline VoipLink
SIP based Guest and Admin voicemail and wakeup solution designed for Hospitality. Supporting PMS Avaya IP Office
Simon Udell
sales@tigertms.com
integration for Guest changes, message waiting and wakeup, along with spoken Room Status and
MiniBar posting.
Group Tiger
TigerTMS Hotel Pro
Hotel Pro is the complete suite of solutions for Hospitality, linking FOH / PMS to the PBX, contains Call Avaya IP Office
Simon Udell
sales@tigertms.com
Accounting & Billing along with full bi-directional control for CheckIn and CheckOut.
ICR Adventus Systems
Evolution
"EVOLUTION is an omni-channel Contact Center solution. Providing a single, seamless, integrated and Avaya IP Office
Maria Fernandez
mfernandez@icr.es
updated experience to the customer. An application with a demonstrated best cost-benefit ratio in the
industry
IDT
Net2Phone SIP Trunking
Net2Phone SIP Trunking offers solutions for any size business, enterprise, or call center. No monthly Avaya IP Office
Peter Broes
peter.broes@idt.net
contracts, no charge per channel, unlimited concurrent calls, scalable channel capacity and pay-as- you-go pricing

Imagine Soft
CLARity
Imagine Soft CLARity is an Enterprise LDAP based software Solution for Avaya IP Office. CLARity provides advanced call logging and reporting capabilities.
Avaya IP Office
Didier Laminette
d-laminette@imaginesoft.fr

Imagine Soft
Meteor
Meteor is designed to enhance Avaya IP Office Hospitality features. Meteor SE is easy to install and configure. It works as a rich and secure gateway bewteen your PMS and IP Office.
Avaya IP Office
Didier Laminette
d-laminette@imaginesoft.fr

Imagine Soft
Meteor SE / Hospitality Industry
Meteor SE is designed to enhance Avaya IP Office Hospitality features. Meteor SE is easy to install and configure. It works as a rich and secure gateway bewteen your PMS and IP Office.
Avaya IP Office
Didier Laminette
d-laminette@imaginesoft.fr

IntelePeer, Inc.
IntelePeer CoreCloud SIP Trunking
IntelePeer’s CoreCloud SIP trunking is Avaya-compliant and offers carrier-grade quality and reliability at competitive rates. Our services include PSTN interconnections, DIDs, local, long distance, toll-free Avaya IP Office
Dan Sheahan
dsheahan@intelepeer.com
and E911.
Interalia Inc
iProMOH
The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to Avaya IP Office
Brian Hernandez
bhernandez@interalia.com
be used for both music/messaging and overhead paging applications.

Interalia Inc
SBX2
With a friendly software interface and secure remote management the SBX2 offers superior agility and ease-of-use to businesses seeking versatile yet simple messaging solution. Applications: ACD, Avaya IP Office
Brian Hernandez
bhernandez@interalia.com
Auto-Attendant, Triggered, MOH and Information-Line messaging.
ION Networks (fka API ION SA5600-SAL Secure Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway Avaya IP Office
ION Sales
ion.sales.info@apitech.com
Technologies)
Access Link Appliance
preinstalled, delivering centralized IP connectivity and Avaya application alarming
IPC Systems, Inc.
Unigy
Unigy is a single, unified trading communications and applications platform for trading organizations Avaya IP Office
Bruce Bolcer
bruce.bolcer@ipc.com
of all sizes.
KnoahSoft
KnoahSoft Harmony
Workforce optimization solutions for Avaya Aura, and Avaya IP Office including Call & Screen recording, Avaya IP Office
KnoahSoft Sales
sales@knoahsoft.com
Quality & Performance management, Coaching, eLearning, Speech Analytics, Post-call Survey and
Workforce Management tools.
Komutel Inc.
Komand & SITM Komand (cloud) & SIT (on-premise) Console for Healthcare, Public Safety, Education, Government Avaya IP Office
Michel Lacasse
michel.lacasse@komutel.com
(Solution for Integrated and Enterprise. Plug-in design delivers enhanced call handling and a wide range of business specific
Telecommunications)
options in a single user-friendly GUI so that it can be fully verticalized or simply generic.
Komutel Inc.
Kontact
Kontact is a flexible multimedia (including social networks Twitter & Facebook) contact center Avaya IP Office
Michel Lacasse
michel.lacasse@komutel.com
application supporting an unlimited number of agents and queues. Kontact delivers intelligent call
routing, agent mobility and management reporting through flexible, user friendly configuration.
KPN
VaMo1 SIP Service
SIP Trunking solution
Avaya IP Office
Bjorn Borger
bjorn.borger@kpn.com
Level 3 Level 3 SIP Voice services
Level 3 SIP services offer mature solutions backed by deep IP telephony experience, giving you Avaya IP Office
Michael Robles
mike.robles@level3.com
Communications
confidence in your migration and integration efforts. Build your enterprise communication foundation
with a trusted partner.

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