Page 32 - AvayaExtra Q3 Fall 2014

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Extra report on Avaya BUYER’S GUIDE

Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Libatel
SharpDial connection
SharpDial, A web-SQL based call accounting solution, interfaces with Avaya IP Office to collect data Avaya IP Office
Giselle Bou gghanem@libatel.com
and generate reports on every call made through the system.
Ghanem
Lumos Networks
Lumos Networks SIP Trunking
Lumos Networks provides technically advanced SIP Trunking allowing customers to use connectivity Avaya IP Office
Lumos Networks sales@lumosnet.com
efficiently,sharingthesamecircuitforvoice,InternetandWideAreaNetworking. Wearetrusted Sales
advisors.
MegaPath Inc.
Megapath SIP Trunks
SIP Trunking solution
Avaya IP Office
Victor Diloreto
victor.diloreto@megapath.com
Metropolis OfficeWatch Telemanagement
OfficeWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 Avaya IP Office
Sales
sales2014@metropolis.com
Technologies, Inc
alerts, toll fraud detection, trunk analysis, and robust reporting features for improved efficiency and
profitability.
Metropolis OfficeWatch Telemanagement
OfficeWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 Avaya IP Office
Sales
sales2014@metropolis.com
Technologies, Inc
alerts, toll fraud detection, trunk analysis, and robust reporting features for improved efficiency and
profitability.
Metropolis ProfitWatch
ProfitWatch for Hospitality is an extremely user-friendly call accounting application that provides Avaya IP Office
Sales
sales2014@metropolis.com
Technologies, Inc
accurate bill-back, customizable rate tables, 911 alerts, toll fraud detection and trunk analysis for improved efficiency and profitability.

Metropolis ProfitWatch Telemanagement
ProfitWatch for Hospitality is an extremely user-friendly call accounting application that provides Avaya IP Office
Sales
sales2014@metropolis.com
Technologies, Inc
accurate bill-back, customizable rate tables, 911 alerts, toll fraud detection and trunk analysis for improved efficiency and profitability.

MTS Allstream
MTS Allstream SIP Trunking Service
Allstream’s high-performance network delivers secure, dependable business communications from coast to coast in Canada. Our 30,000 km fibre-optic backbone combines advanced IP connectivity, Avaya IP Office
Mirna Ajanovic
mirna.ajanovic@mtsallstream.com
digital switching, Ethernet-featured services and the latest security technologies
Multi-Tech Systems, FaxFinder Fax Server Analog Send and receive faxes from your computer. The FaxFinder combines quality hardware and industry- Avaya IP Office
Sales
sales@multitech.com
Inc.
Model FFx40
leading fax routing software to reduce costs while enhancing productivity by transmitting faxes using
existing network
Multi-Tech Systems, FaxFinder IP Fax Server Model Send and receive faxes from your computer. FaxFinder IP combines quality hardware and industry- Avaya IP Office
Sales
sales@multitech.com
Inc.
FF240-IP
leading fax routing software to reduce costs while enhancing productivity by transmitting faxes using
existing network resources.
Mutare
EVM Plus giSTT
Unified Messaging solution monitors voice message store, delivers copy of audio with text Avaya IP Office
Rich Quattrocchi
rquattrocchi@mutare.com
transcription to email, SMS and IM. Escalation delivers notification in escalating pattern; Monitor
provides mailbox status reporting.
Mutare
EVM Plus with giSTT Hosted EVM Plus with cloud-based giSTT Speech-to-text transcription service. Solution monitors voice Avaya IP Office
Rich Quattrocchi
rquattrocchi@mutare.com
Speech to Text Service
message store, delivers copy of audio with text transcription to email, SMS and IM and provides escalation notification and mailbox status reporting.

Net2Phone
Net2Phone SIP Trunking
Net2Phone's managed hosted platform allows you to create and manage SIP Trunks for your customers, providing them with savings up to 90% off traditional calling services
Avaya IP Office
Sales
sales@net2phonesiptrunking.com

NMS Adaptive Limited
Adaptive Contact Centre
"The Adaptive Suite adds inbound and outbound capability to the IP Office. Modules include Progressive and Predictive Dialing, Email and Multi-Media Blending, Web Chat and Web Call-Back and Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
Call Recording.
NMS Adaptive Limited
Adaptive CTI - Basic and "Adaptive CTI Basic is an entry-level CTI solution. Adaptive CTI Professional is a fully-featured CTI Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
Professional
solution that provides a simple but effective way to add computer telephony features to almost any
software application.
NMS Adaptive Limited
Adaptive Desktop SMS
Adaptive Desktop SMS enables users to send and receive SMS/TXT messages from a PC to cell Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
phones. Adaptive Desktop SMS is also part of the Adaptive Contact suite of applications.
NMS Adaptive Limited
Adaptive Hybrid Call Recorder
Adaptive Hybrid Call Recorder is a trunk-side call recorder that records all telephone calls made and Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
received from any mixture of SIP, Analog and T1 telephone lines. Adaptive Hybrid Call Recorder is also
part of the Adaptive Contact suite of computer telephony applications.
NMS Adaptive Limited
Adaptive Messaging
Adaptive Messaging does for email and SMS messages what an Automatic Call Distributor (ACD) does Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
for calls in a call center; it routes, queues and automatically presents messages to the next available
user with the correct skills.
NMS Adaptive Limited
Adaptive Predictive Dialer
The Adaptive Predictive Dialer drives the productivity of people who make calls to consumers. Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
Comprehensive management reporting enables you to manage your team in the most effective way.
NMS Adaptive Limited
Adaptive Progressive Dialer
The Adaptive Progressive Dialer drives the productivity of people who make business to business Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
calls. Comprehensive management reporting enables you to manage your team in the most effective way.

NMS Adaptive Limited
Adaptive Web Assist
Adaptive Web Assist provides Web Chat and Web Call-Back facilities, enabling website visitors to request assistance. Adaptive Web Assist is also part of the Adaptive Contact suite of applications.
Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com

NovaLink GmbH
NovaAlert, NovaMail, NovaTax NovaAlert is an alerting, evacuation and messaging system. NovaMail is a Hospitality Voice Mail. Avaya IP Office
Martin Wirth
martin.wirth@novalink.ch
on NovaBox
NovaTax is a Call Accounting solution.
Nu Technologies Ltd.
orbi-telxps
Advanced call accounting measures cost, performance and usage for efficient management of Avaya IP Office
Lorraine Smith
Lorraine.smith@nut.eu.com
telecoms system and personnel. The web browser interface also enables users to define graphical displays for performance management.

OneStream Networks, LLC
Onstream Global SIP Trunking
Global SIP Trunking enables consolidation of worldwide voice services onto MPLS IP connections, ensuring quality, reliability, security and enhanced calling features. Service in 50+ countries and 4,000 Avaya IP Office
Brian Skidmore
sales@onestreamnetworks.com
cities worldwide.
Optimum Business
Optimum Voice SIP Trunking
Optimum Business SIP Trunking is designed to deliver a premium quality, voice experience to small Avaya IP Office
Sharon sgallagh@cablevision.com
and medium sized businesses. Designed to provide customers with the full advantage of their IP Gallagher-Klass
PBX, and avoid the cost of a telco T-1.
Phonestat
Phonestat
Phonestat drives customer experience by providing a streamlined solution for measuring call handling Avaya IP Office
Stuart Triglone
stuart@phonestat.com
quality and providing agent feedback. By leveraging the voice recording capabilities of Voicemail Pro
implementation is painless and straight forward.
Phybridge Inc.
Phybridge POLRE
PoLRE switches deliver Ethernet & power over a single pair of telephony grade wire with four times Avaya IP Office
Steven Fair
steven.fair@phybridge.com
the reach of traditional data switches.
Quest Software Inc.
Foglight Network Ensure reliability and efficeincy using Foglight NMS to monitor your entire network and VoIP Avaya IP Office
Claudia Coleman
nmsquestions@quest.com
Management System
infrastructure. From QoS parameters to overall health and availability, get complete visibility in a single
solution.
Quest Software Inc.
PacketTrap MSP
Detailed monitoring of VoIP quality like MOS, Jitter, packet-loss, latency and network utilization. Avaya IP Office
Elisabeth Buford
Elisabeth.Buford@quest.com
Monitor the health of VoIP systems, phones and devices. Ability to generate reports and alerts on VoIP metrics

Resource Software International Ltd.
Revolution Web Call Accounting
"Revolution Web Call Accounting is a 100% browser based solution that can allocate telecom costs to individuals, departments or cost centers. It is equipped with an embedded SQL database engine, Avaya IP Office
Steve Cummings
scummings@telecost.com
built-in web server and automated reporting.
Resource Software RSICloud Call Accounting A scalable UC management solution enabling retrieval of call detail metrics for facility planning, Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
Software
customer service, workforce management, bill back and billing reconciliation.

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