Page 8 - AvayaExtra Q3 Fall 2014

8 Telecom Reseller: Extra Report on Avaya
Third Quarter 2014
Avaya and International

Avaya User Group Announce

Winners of the 2014 Customer

Innovation Awards

A

vaya and the International Avaya its employees working remotely, maintaining a User Group (IAUG) have announced cohesive interface to customers could present
the winners of the 2014 Customer a challenge. he qualities and features of the
Innovation Awards highlighting companies Avaya IP OiceM Platform make this a non-issue,
that have transformed their businesses and however. With the ability to select staf based
organizations through innovative use of business on skills and expertise -- rather than location
communications and collaboration technologies.
-- and backed by technology that allows seamless
Award winners were announced during the communication and collaboration, Brainworks
IAUG Global Conference 2014 in Dallas, Texas has achieved the highest levels of customer
and include:
satisfaction. TR
Technology Innovation Best Practice:
Pearland Independent School District (ISD)
Texas, USA – Pearland ISD needed a network
environment would enable a virtual desktop
interface (VDI) for 12,000 desktop computers,
safely address bring-your-own-device (BYOD)
demands from students and staf, and provide
reliable, state-of-the-art IP Multicast capabilities
for delivery of IP-based television (IPTV) and
other streaming applications. he Avaya Fabric
Connect networking portfolio illed the bill with the simplicity needed by an educational
institution that needs IT to be a tool for delivery,
not the core focus.

Enterprise Transformation (more than
1,000 employees): Westpac, Australia - Fiercely
focused on the customer experience, Westpac
is careful to deploy technologies that will not
compromise satisfaction and loyalty. he Avaya
Aura Experience Portal provides customers
with fast and accurate access to highly secure Nick Davis is a VIP customer
self-service capabilities as well as simple transfer
to assisted service if needed. Avaya Fabric He prefers to use email
Connect, which is deployed across the St George
Banking group sector in data centers and multiple And I’m his preferred agent
bank locations, underpins the networks and
signiicantly reduces network complexity. he His emails get routed to me
reduction in complexity also decreases the risk
of unscheduled outages as well as the time to provision new applications across locations, I check his contact history
which now takes minutes instead of months for
faster time to service.
Respond to his question promptly
Give him the VIP treatment
Enterprise Transformation (fewer than 1,000
employees): DST Global, London, UK - A global Makes him happy
technology solution provider specializing in
data-driven industries, DST Global has teams of Which makes my job easy
associates serving clients around the world. Avaya
Scopia video conferencing deployed on laptops,
iPhones and tablets enables instant, real-time
collaboration among teams, greater participation
from the entire employee base in Town Hall
meetings and eicient interviews with potential
new hires. he company has welcomed savings
from reduced travel and audio conferencing
services, speedier decision making and better
understanding of corporate priorities and values
across the company.
Sustained Excellence: Roads and Transport
Authority, Dubai – As an internationally
acclaimed city, Dubai is known for high-end,
personalized service. So it is that the Roads and
Transport Authority must relect the same kind
of experience that welcomes the city’s residents
and visitors. he city expects a dramatic increase A
in visitors as the host of Expo 2020, and in
preparation the Roads and Transport Authority
is upgrading its communications and contact
centers to uphold its reputation for outstanding
customer service.

Small Business Excellence: Brainworks
Sotware, New York, USA – As a geographically
distributed company with more than half of

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