Page 7 - AvayaExtra Q3 Fall 2014

Third Quarter 2014 Telecom Reseller: Extra Report on Avaya 7
Avaya Positioned as a Leader in the Gartner Magic Quadrant

for Uniied Communications for the Sixth Straight Year

A
vaya announced that it has been enterprise UC market are now in the early users that has expanded to include web and the 21st Century communications experience
positioned in the Leaders Quadrant in mainstream adoption phase with best practices video conferencing from virtually any device. that Avaya is dedicated to delivering in any
the Gartner Magic Quadrant for Uniied for deployment and end user adoption In addition, demand for Avaya Collaborative deployment model our customers choose.”
Communications* for 2014. his is the sixth maturing. However, the irm inds that most Cloud is soaring as Cloud Service Providers Gary E. Barnett, senior vice president & GM,
and end customers seek to move into OpEx consecutive year that Avaya has been placed
enterprises are still operating with non-uniied Collaboration Platforms
environments with Avaya Aura® uniied in the Leaders Quadrant and recognized as an communications solutions. his may be due to Additional Resources
communications capabilities.
industry player in the uniied communications the high stakes decision makers face relative
Interoperability and broad solution appeal also mean that many companies need to (UC) and collaboration space.
For the Magic Quadrant, Gartner evaluates to the cost, visibility and impacts of enterprise technology decisions for decision makers.
Gartner Magic Quadrant for Uniied Communications 2014 at tinyurl.com/mb63oqe
accommodate a variety of vendors. Avaya’s vendors along an axis of Ability to Execute
According to Gartner, ive UC characteristics *Gartner, Inc., Magic Quadrant for Uniied
open, mobile communications platform ofers a -- the proven eicacy and the success of their will have an important efect on the success of a Communications, Bern Elliot, Steve Blood, July
“full stack” solution as well as allows integration vision, and Completeness of Vision, which is a UC product and the satisfaction of users: User 31, 2014. Gartner does not endorse any vendor,
of systems, devices and applications from demonstrated articulation of roadmap, future experience (UX); mobility; interoperability; product or service depicted in its research
multiple vendors that relect the reality of most customer needs and market direction. Gartner cloud and hybrid, and broad solution appeal.
publications, and does not advise technology
business IT environments today. Avaya Aura assigns vendors to the Leaders Quadrant based Avaya continues to focus on these users to select only those vendors with the
leverages SIP architecture to simplify networks, on having a full UC ofering and a strong market characteristics as fundamental to its innovative highest ratings. Gartner research publications
integrate applications and connect users at presence and demonstrating success in the ield. solutions. At the heart of all Avaya uniied consist of the opinions of Gartner’s research
every location.
hey have a strong presence in related markets to communications innovations is the extension organization and should not be construed
Quotes
expand their footprint in UC. hese vendors and of a simple, powerful user experience that as statements of fact. Gartner disclaims all
“Today’s complex, fast-paced business world their channel partners have experience delivering makes any channel available from any device. warranties, expressed or implied, with respect
needs communications and collaboration tools UC to a broad range of enterprise types and into Avaya has been at the forefront of the mobile to this research, including any warranties
that can keep its workforce ahead of the game most geographic regions.
enterprise for over a decade, among the irst
of merchantability or itness for a particular
and multi-task with elegant simplicity. his is
he Gartner report states that midsize and
to enable seamless, BYOD experiences for end
purpose. TR

vaya “Right-sizes” Contact Center Solutions for Midsize Businesses

A
vaya announced Avaya Contact Center address the needs of their most strategic assets: Support for local or remote agents available on a per agent basis.
● Select, the latest addition to its customer their customers. Skills-based routing Avaya Contact Center Select is the second
● ● experience management solutions for Avaya Contact Center Select is the irst of a new ● Supervisors, reporting (real-time and Avaya contact center solutions for IP Oice to be
midsized businesses. Avaya Contact Center category of products from Avaya — enterprise- historical), recording tools announced since the beginning of the year. Avaya
Select ofers sophisticated, multichannel contact class solutions that are optimized for the ● Support for virtualized VMware IP Oice Contact Center ofers multichannel
center capabilities with the simplicity needed by a midmarket and work with the Avaya IP OiceM environments
capabilities for 5-100 agents.
midsize organization.
Platform. Avaya Contact Center Select is based on ● Support for G14 countries’ languages
Led by the lagship Avaya IP Oice Platform,
Midsize companies are oten challenged
industry-leading Avaya Aura® Contact Center and Avaya Contact Center Select is expected to Avaya’s midmarket portfolio ofers one of the
to provide multichannel customer care with provides:
be generally available globally in June 2014 most comprehensive portfolios of communication
technologies typically built for larger enterprises. ● Multichannel support – voice, email, web through Avaya channel partners. Avaya Contact and collaboration solutions on the market. In
Avaya ills the gap in purpose-built midmarket chat, SMS and fax
Center Select sotware starts at $18,958 with 30 addition to the contact center solutions, the
communications and collaboration solutions to ● Scalability for 30-250 agents
voice agent licenses, a multimedia license, and
portfolio includes video collaboration, mobility,
enable both mid and large enterprises to equally
● Inbound and preview / progressive outbound
a supervisor license. Additional licenses are
securityandnetworkingsolutions. TR

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