Page 8 - Avaya Buyer;s Guide Q1 Q2 2015

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Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Blackchair Ltd
Spotlight
Spotlight is an operational behaviour toolset studying changes in the contact centre. It provides Core Avaya Aura®
Jason Owen
jason.owen@theblackchair.com
Auditing, Platform Utilisation Management , Operational Efficiency Analysis and Configuration Management

BT (Germany) GmbH&Co,oHG
BT Germany SIP Trunking Service
SIP Trunking solution Avaya Aura® Rene Witthahn rene.witthahn@bt.com

BT Global Services
BT SIP Trunking Service
SIP Trunking solution
Avaya Aura®
Julie Ulliott
julie.ulliott@bt.com
BTI (BT Ireland)
BT Ireland SIP Trunk Service
SIP Trunking solution
Avaya Aura®
Owen Watson
owen.watson@bt.com
Calabrio, Inc.
Calabrio Call Recording & Whether it’s delivering a more consistent user experience, increasing first-call resolution or improving Avaya Aura®
Austin Messer
Austin.Messer@calabrio.com
Quality Mgmt
agent efficiency and performance, Calabrio Quality Management helps you meet your business goals
your way—and deliver measurable results.
CallScripter t/a IPPLus CallScripter
CallScripter provides all the necessary tools to build and deploy bespoke agent screen flows and Avaya Aura®
Roy Holmes
roy.holmes@callscripter.com
LTD
scripts aimed at empowering agents with knowledge, enforce regulatory compliance and reduce
average handling time.
CallTech S.A.
CTLog
Monitors Avaya Extensions/Stations through connectivity to Avaya Aura® Application Enablement Avaya Aura®
Carlos Villamizar
comercial@calltechsa.com
Services and captures RTP audio streams using an in-line Ethernet network tap.
Capita Secure DS3000
DS3000 is an integrated communication control system used within the emergency services for Avaya Aura®
David Collins
dave.collins@capita.co.uk
Information Solutions
handling of 999/911 telephony and radio dispatch from a combined platform.
CCT Deutschland CCT ContactPro
A flexible, modular and customizable client-server solution for today's contact centers. The solution Avaya Aura®
Uwe Kreuter
contact@cct-solutions.com
GmbH
provides a unified interface for handling all inbound and outbound channels deployed by the contact center.

CenturyLink
CLink SIP Trunking
SIP Trunking solution
Avaya Aura® chris gillett christopher.a.gillett@centurylink.com
Cetis, Inc (fka TeleMatrix 3300IP Series and Single-Line SIP Common Area Phone Message Waiting Light. Used primarily as a guest/bathroom Avaya Aura®
Jose Quiros
jquiros@telematrix.net
Telematrix)
9600IP Series SIP Telephones
SIP set.
Cetis, Inc (fka TeleMatrix 9600IP DECT SIP TeleMatrix 2-line 9602IP DECT SIP cordless (9602SIP) and 3302IP SIP corded, and 1-line 3300IP Avaya Aura®
Jose Quiros
jquiros@telematrix.net
Telematrix)
Cordless /3300IP SIP Corded Endpoints
SIP corded endpoints connect via Avaya AuraM Communication Manager and Avaya AuraM SIP Enablement Services.

CI (formerly Computer eVP (formerly e-IVR) IVR
eVP delivers Voice, IVR, CTI, Recording and Web applications via a feature-rich suite of graphical user Avaya Aura®
CI Sales Group
sales@instruments.com
Instruments)
interface based tools and self-service applications. Easy configuration and enhancements to user defined call flows and applications.

CI (formerly Computer Instruments)
SPP (Screen Pop Premium)
Delivers traditional screen pop elements PLUS links to all caller-associated documents based on ANI capture/digits dialed. View document history, emails in and out, calendar, and even hand off links to Avaya Aura®
CI Sales Group
sales@instruments.com
“buddy.”
Colt Technology VoIP Access
SIP Trunking solution
Avaya Aura®
Harsha Hedge
harsha.hedge@colt.net
Services
ConvergeOne SimpliCTI RightNow CX-AES SimpliCTI's Oracle RNT-AES Connector is a voice and multimedia connector that delivers preestablished Avaya Aura®
Bonnie Smith
bsmith@converge-one.com
Advanced Services
Adaptor
bi-directional and real-time integration between Oracle RightNow Technologies and Avaya Aura®
environment.
Conveyant Systems, Sentry E9-1-1 Solutions
Sentry E911 Solutions provide enterprises with features and functionality to assist them in an Avaya Aura®
Tim Kenyon
tim@conveyant.com
Inc
emergency. When a 9-1-1 call is placed, Sentry can identify the caller's location and provide on-site
notification to security personnel and others allowing for an immediate and accurate first response.
Conveyant Systems, TeleDirectory for SIP Console
Allows the operator to quickly and efficiently process calls with a single keystroke and "point and Avaya Aura® Tim Kenyon tim@conveyant.com
Inc
click" answer and transfer capabilities.
Cox Communications
SIP Trunking
SIP Trunking solution
Avaya Aura®
William White
bill.white@cox.com
CXM
CXM Workforce Optimization Innovation in Workforce Optimization; including streamlined agent evaluation tools, modern coaching Avaya Aura®
Brad Odom
brad.odom@cxmrecord.com
Suite
practices through an integrated communication layer, speech analytics, and the most feature rich
workforce management solution on the market. cxmrecord.com
Data Track Technology
ECLIPSE CMS
Eclipse Call Management Software (CMS) gives you visibility of the response, utilisation and cost Avaya Aura®
Nigel Jones
nigel.jones@dtrack.com
control of your telephony network. It has been deployed worldwide for Governments, telecoms
operators, and businesses.
Dialogic Corporation
BorderNet 2020
Enables interworking between IP and PSTN networks via high-density optical, telephony, and Avaya Aura®
Sujit Mishra
sujit.mishra@dialogic.com
Ethernet connections in a compact 1U form factor which handles signaling and media and can deliver SIP services into SS7, SIGTRAN, PRI, and SIP-I networks providing capabilities that include SIP
mediation, SIP-to-H.323 interworking, SIP back-to-back user agent (B2BUA), and IP-to-IP transcoding of
voice and video for network access applications.
DoubleHorn IPOne SIP Trunking Services
Ideal for businesses seeking secure, interoperable and tightly integrated session-based Avaya Aura®
Robert Erickson
rerickson@doublehorn.com
Communications
communications to support multiple sites, mobile workers and BYOD management, our Avaya
compliant SIP trunks enable Unified Communications for SMEs.
DuVoice
DV2000
DV2000 / DV4 is the solution for residential healthcare and hotel/motel messaging, PMS Avaya Aura®
Jamie Elenbaas / sales@duvocie.com
Telemanagement, automated attendant, and hosted call accounting on IP Office and Communication Jon Dulude
Manager. InnDesk provides web based guest administration.
dvsAnalytics
EncoreM
Encore’s interaction recording and quality management suite, including its Avaya Aura® integration, Avaya Aura®
dvsAnalytics marketing@dvsAnalytics.com
provides a “best in class” solution that helps businesses maintain compliance, minimize liability, and improve performance.
Marketing

EarthLink
EarthLink SIP Trunking
SIP Trunking solution
Avaya Aura®
Srikanth Gomattam
sgomattam@corp.earthlink.com

Eastcom Systems Pte Ltd
TelCAAP - Telephone Call Accounting & Auditing TelCAAP is an industry leading web-centric call accounting solution designed to ensure full PABX telecom lifecycle management.
Avaya Aura®
JEYASANKAR CHANDRABALAN
shankar@eastcom-systems.com
Package

Edigin, Inc.
SVRX Recording and Quality Monlitoring
The SVRX recording solution captures all required communications and call details. It supports multi-site distributed architectures, redundant environments, integrated screen capture, and agent Avaya Aura®
Dustin Prock
dustinp@edigin.com
evaluation.
Eircom
Eircom SIP Voice (CM 6.3 + SIP Trunking solution
Avaya Aura®
Colin Gallagher
CAGallagher@eircom.ie
ASBC 6.2)
Empirix
Hammer IP
Capacity testing solution for IP telephony systems.
Avaya Aura®
Jason Humblias
jhumblias@empirix.com

Enghouse Interactive (fka Datapulse)
CTI Connect
A standards-based CTI software solution that enables application developers and systems integrators to create voice self-service, contact centre and unified communications solutions for IP and TDM Avaya Aura®
Anthony Stephenson
info.ei@enghouse.com
networks
Enghouse Interactive Communications Portal
An open, standards-based platform with integrated application development and management Avaya Aura®
Anthony info.ei@enghouse.com
(fka Datapulse)
components that significantly reduce the time, cost and complexity of deploying voice and IP Stephenson
communications solutions.
Enghouse Interactive Trio Enterprise
Avaya Aura®
Anthony info.ei@enghouse.com
(fka Datapulse)
Stephenson
Esna Technologies Inc.
OfficelinxM
Esna OfficelinxM is a comprehensive collaboration platform that embeds Avaya's communications Avaya Aura®
Davide Petramala
davidep@esna.com
infrastructure with cloud and on-premise business applications from Microsoft, Salesforce.com,
Google and others.

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