Page 9 - Avaya Buyer;s Guide Q1 Q2 2015

Extra report on Avaya BUYER’S GUIDE
9

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Esna Technologies Inc.
OfficelinxM Cloudlink Edition Esna OfficelinxM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based Avaya Aura®
Davide Petramala
davidep@esna.com
& iLink Pro
business applications such as Office 365, Google Apps and Salesforce.com.
ESTOS GmbH
ECSTA
The ECSTA middleware connects AVAYA Aura Communication Manager with Microsoft Windows. It Avaya Aura®
Eric Kirchner
eric.kirchner@estos.de
converts the CSTA protocol, which is made available via a phone system interface, into Microsoft TAPI,
an industry standard supported by virtually all well-known applications.
Etisalat Contact Centre
VoIP Trunk
SIP Trunking solution
Avaya Aura®
Munawar mnalakath@etisalat.ae
Nalakath
FCS Computer Systems Phoenix
FCS Phoenix is a dynamic voicemail and fax system for hotels. It supports SIP and analog PABX with Avaya Aura®
Jimmy Lew
jimmy.lew@planet1world.com
Sdn Bhd
auto-wake-up calls, room status updates, mini-bar posting to the PMS and auto attendant function for large hotels, integrated resorts and multi-property operations.

FCS Computer Systems Sdn Bhd
Unicorn
FCS Unicorn is an onsite multi-property or cloud-based universal interface and billing system for hotels. Unicorn makes billing and integration simple for large hotels, integrated resorts and multi- Avaya Aura®
Barbara King
barbara.king@planet1world.com
property operations.
Fonolo
In-Call Rescue
In-Call Rescue is a cloud-based solution that allows you to replace hold-time with a call-back in your Avaya Aura®
Fonolo Sales
sales@fonolo.com
call center. Fonolo's technology easily hooks into your existing call center infrastructure, with minimal
impact to your business processes. Visual IVR and Click-to-Call-Back functionality for web sites and
mobile apps are also available.
FROX communication
atiras
Atiras network management system is a modular software package with which everyday telephone Avaya Aura®
Peter Meier
peter.meier@frox.com
tasks can be automated and system data can be extracted to allow optimization of system functions.
Fusion
Fusion SIP Trunking
Fusion SIP Trunking enables businesses of all sizes to save over traditional services by providing Avaya Aura®
Matt Moskitis
mmoskitis@fusionconnect.com
flexible pricing and low calling rates. Experience optimal performance with our voice-optimized
network designed for maximum reliability, availability, security, and quality of service. Full range of business continuity, redundancy and call bursting options available for maximum performance and
scalability.
Gamma Telecom
Gamma SIP Trunks
SIP Trunking solution
Avaya Aura®
Paul Wakefield
paul.wakefield@gamma.co.uk

Geomant Enterprise Solutions
Desktop Connect for Microsoft Dynamics
Desktop Connect for Microsoft Dynamics integrates Avaya telephony with Microsoft Dynamics CRM, adding intelligent screen-pop, softphone and Avaya call recording integration.
Avaya Aura®
David Lafone- Ward
dward@geomant.com

Geomant Enterprise Solutions
Desktop Connect for Salesforce.com
Desktop Connect for Salesforce.com integrates Avaya telephony with Salesforce.com CRM, adding intelligent screen-pop, softphone and Avaya call recording integration.
Avaya Aura®
David Lafone- Ward
dward@geomant.com

Geomant Enterprise Solutions
Desktop Connect Unified Agent
Unified Agent simplifies inbound, outbound and blended contact centre agents’ desktops with a CTI-enabled agent toolbar for all call tasks, increasing productivity and reducing staff training and Avaya Aura®
David Lafone- Ward
dward@geomant.com
induction costs.

Geomant Enterprise Solutions
Desktop Connect Express
Desktop Connect Express helps businesses quickly deploy screen-pops and improve agent productivity. Almost any client application on the agent’s desktop can be integrated with minimal Avaya Aura®
David Lafone- Ward
dward@geomant.com
effort.
GFI USA Inc GFI FaxMaker GFI FaxMaker is a leading network fax server software solution for SMBs that makes sending and Avaya Aura® Kevin Hodak khodak@gfi.com
receiving faxes an efficient, simple and cost-effective process.
Group of Gold Line Inc.
SIP Trunking
SIP Trunking solution
Avaya Aura®
Dave MacMaster
dave.macmaster@audiocodes.com

Group Tiger
Innline VoipLink
SIP based Guest and Admin voicemail and wakeup solution designed for Hospitality. Supporting PMS integration for Guest changes, message waiting and wakeup, along with spoken Room Status and Avaya Aura®
Simon Udell
simon@tigercomms.com
MiniBar posting.
Group Tiger
Tiger 2020 Pro
Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network Avaya Aura®
Simon Udell
simon@tigercomms.com
control, cost management and fraud detection and incorporates secure multi-user access, language,
currency and country support.
Group Tiger
TigerTMS Hotel Pro
Hotel Pro is the complete suite of solutions for Hospitality, linking FOH / PMS to the PBX, contains Call Avaya Aura®
Simon Udell
simon@tigercomms.com
Accounting & Billing along with full bi-directional control for CheckIn and CheckOut.
G-Tek Electronics Sdn. SSP 2x10-S
Single and Dual Line IP Speakerphones. 2 Lines with 10 Programmable Guest Room Service keys. Full Avaya Aura®
GTek Sales / AEI gilbertchng@g-tek.com.my /
Bhd.
duplex Speakerphone with 2 Line Display. Redial,Hold,Conference, Mute & Volume Control.Message Sales
gilbertchng@aeicommunications.
waiting & Ring Indicator.
com.my
G-Tek Electronics Sdn. SSP-8x10-SMK
IP Speakerphone with Dual Keypad (Master). Single or two Lines with integrated DECT Cordless Avaya Aura®
GTek Sales / AEI gilbertchng@g-tek.com.my /
Bhd.
Technology. Full Duplex Speakerphone on Base and Handset. 10 Programmable Guest Room Service Sales
gilbertchng@aeicommunications.
Keys. Redial, Hold, Conference, Mute, Message, Volume Control, M
com.my
HigherGround, Inc.
Capture 911
HigherGround Capture911 is a call recording solution.
Avaya Aura®
Robert Bowman
rbowman@higherground.com
HigherGround, Inc.
Calibre Voice of the Customer HigherGround’s Calibre product suite offers a unified call recording, agent evaluation, and reporting Avaya Aura®
Robert Bowman
rbowman@higherground.com
Call Recording and Evaluation
solution for multi-source contact centers. With today’s stringent requirements of contact centers to
keep customer data secure, these tools work to provide full regulation compliance.
Hitachi Information & Recware III
Hitachi Recware III is a call recording solution that uses a port mirroring method to capture media.
Avaya Aura®
Masataka masataka.ishiyama.ph@hitachi.com
Telecommunication Engineering, Ltd
Ishiyama

iNEMSOFT
ClassOne Endpoint Manager
The iNEMSOFT Endpoint Manager allows you to administer IP and SIP telephones across multiple Avaya Aura®
Alex Alabbas
alex.alabbas@inemsoft.com
Avaya Aura® communication servers around the globe.

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