Page 10 - Avaya Buyer;s Guide Q1 Q2 2015

10 Extra ReExptroarrtepornt oAnvAavaya BBUUYEYRE’SRG’USIDGEUIDE 4

DevConnect Select Products Guide
Avaya Aura (continued)

Company Solution/Service name Description
Avaya Platform
Contact Contact email
Alerting, Notiication and Security Solutions
InfoPlus
Company
Session Manager Book
Solution name
"The InfoPlus Session Manager Book is an excellent tool for the day-to-day management and
Description Avaya Pla
tform
Website
Computer Instruments
eIVR IP Phone Pager
administration of enterprise SIP network routing. The InfoPlus Session Manager Book is designed so
Group voice and text paging to Avaya 9600 IP Deskphones Avaya IP
Deskphone 96xx
www.devconn
ectmarketplace.com/computer-instruments
ION SA5600-SAL Secure Access Link Appliance Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway
that even the Non-Technical Manager can understand and identify how SIP sessions
ION Networks
Avaya Aura®
www.devconnectmarketplace.com/ion-networks
are routed through Avaya Aura®
Peter Miragliotta
pm@infoplusonline.
preinstalled, delivering centralized IP connectivity and Avaya application alarming
Avaya Aura® Contact Center
their network."
com
Avaya Agile Communication EnvironmentM
InfoTalk Corporation InfoTalk-Recognizer
Conversational speech recognition engine that helps businesses deliver more personalized and more
Avaya IP
Avaya Co
mmunication Server 1000
Avaya Aura®
Oice
Henry Chan
henry.chan@infotalkcorp.com
Limited
customized service on demand.
InGenius Connector Enterprise helps customers rapidly integrate their existing Avaya call center
InGenius
InGenius Connector Avaya Aura®
Brian Jensen
sales@InGenius.com
operations with major CRM platforms from Salesforce and Microsoft to accelerate growth strategies,
improve customer service, and drive down call center costs.
Attendant Console
Enterprise
Company
Solution name
Website
Description Avaya Platform
IntelePeer, Inc.
Cofely Quentris (GDF Suez) IntelePeer CoreCloud SIP
Smile 3 Console
Trunking
IntelePeer’s CoreCloud SIP trunking is Avaya-compliant and offers carrier-grade quality and reliability at
IP-based, software-only attendant console which eliminates the need for a hardware-based Avaya Au
competitive rates. Our services include PSTN interconnections, DIDs, local, long distance, toll-free and
Avaya Aura®
ra® Contact Center Dan Sheahan
www.devconn dsheahan@intelepeer.com
ectmarketplace.com/quentris-gdf-suez
E911.
attendant console Avaya Co mmunication Server 1000
InteractCRM
ThinConnect Callback
Snehal Patel
sales@interactcrm.com
Cofely Quentris (GDF Suez)
Smile 2 Console
Screen based console with advanced call handling capabilities designed to provide a single window Avaya Co
mmunication Server 1000
www.devconn
ectmarketplace.com/quentris-gdf-suez
Call backfosroalulltciaolnl inthfoarmt watoiornks with Avaya Aura and/or with Voice Portal to allow customers to be Avaya Aura®
Conveyant Systems, Inc
placed on virtual hold. Callback can be scheduled using the Web, SMS texting or traditional voice.
Teledirectory PC-based Attendant Console Integrated, single point of access to the features and call processing functions needed for your Avaya Communication Server 1000
www.devconnectmarketplace.com/conveyant
operators to meet these needs
ION Networks (fka API TKeocmhunteolloIngc.ies)
ION SA56x0-SAL Secure KoAmccueteslsSILTiMnkPCAAptptelinadnacnet Console
Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway preinstallVeodic,edaenldivdeartinagmcaenangtreamlieznetdfrIoPmcaosningelce,tiuvsietyr-farinedndAlyvgaryaaphaicpapl ulisceartinotnerfalcaerm(GUinI)gthat can Avaya Co
Avaya Aura®
mmunication Server 1000
ION Sales
www.devconn
ion.sales.info@apitech.com
ectmarketplace.com/komutel
work over multiple platforms and sites
IPC Systems, Inc.
Hemant hemant.dhanrajani@ipc.com Dhanrajani
Alliance Trading System
The IPC Alliance Trading System provides a risk free trading environment that allows trading to happen Avaya Aura® anywhere and anytime.
CallAccounting
IPCSystems,Ic.Unigy
Unigy is a single, unified trading communications and applications platform for trading organizations
of all sizes.
Avaya Aura®
Hemant
Dhanrajani
hemant.dhanrajani@ipc.com
DATEL Software Solutions,
Company
Solution name
Description Avaya Pla
tform
Website
Uniied Contact Center SWEET! -
Web-based call accounting application, featuring a wide assortment of pre-formatted reports Avaya IP Oice
www.devconnectmarketplace.com/
LLC
Prognosis
IR Prognosis, included in Avaya’s Select Product Program, is award winning real-time voice quality Avaya Aura®
General Enquiries info.usa@ir.com
Standard Edition (fka Call SWEET!) pre-formatted reports
datel-software-solutions-llc IR
and VoIP performance monitoring for Avaya infrastructure and multi-vendor environments. Proactive
FCS Computer Systems
FCS Unicorn
www.devconnectmarketplace.com/fcs-computer-systems
correlation of voice quality, system and network performance measure users’ quality of experience.
Hospitality solutions that help to improve hotel productivity and eiciency
Avaya IP Oice
Sdn Bhd
ISI Telemanagement Infortel Select - Call Infortel® Select offers onsite and hosted telecom reporting solutions transforming call detail records Avaya Aura®
Mitchell Weiss
mitch.weiss@isi-info.com
SReoslouutirocenSso,fItnwca.re ShAacdcoowuCnMtiSngEnterprise, Revolution We b(CDR) intoCamll aecacnouingtinfuglsdofatwtaa,rpe raonvdidcoinmgmbuuniscianteiosns minatenallgigeemnecnet stoloutlsiontos properly manage employee Avaya IP Oice
www.devconn ectmarketplace.com/
International Ltd.
Call Accounting, & Shadow Real-Time D
apshrobodaurdctivity, telecom activity and network traffic/utilization (SIP)."
resource-softw
are-international-ltd-rsi
Xima Software
Xima Chronicall
Call History, call recording, and real-time reporting suite
Avaya IP Oice
www.devconnectmarketplace.com/xima-software
Jacada Inc.
Jacada WorkSpace Agent Avaya EMC Desktop replacement to provide a 360 degree view of the customer and unify Avaya Aura®
Steve Herlocher sherlocher@jacada.com
Desktop
complex Agent Desktop applications. Multiple agent productivity tools including notifications, task
management, knowledge/customer search, automated notation, and automated dispositioning.
Call Contact Center Solutions
Kofax Austria GmbH
Company
Kofax Communication Server
Solution name
Kofax Communication Server enables the reliable and secure exchange of business-critical messages
Description Avaya Pla
Avaya Aura®
tform
Kofax Website info@kofax.com
Aceyus, Inc
Aceyus Contact Center Intelligence Suit
among applications and devices. It handles incoming and outgoing fax traffic and voice messages to
e Contact center analytics Avaya Cal
l Management System
www.devconn
ectmarketplace.com/aceyus
accelerate business.
AMC Technology
Contact Canvas CRM Integration Software Integrates real-time communications with business applications to enhance customer service and Avaya Aura® Contact Center
www.devconnectmarketplace.com/amc-technology
Komutel Inc.
Komand & SITM Komand (cloud) & SIT (on-premise) Console for Healthcare, Public Safety, Education, Government Avaya Aura®
Michel Lacasse michel.lacasse@komutel.com
improve agent productivity
(Solution for Integrated
Computer Instruments and Enterprise. Plug-in design delivers enhanced call handling and a wide range of business specific
e-IVR
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and applications
Avaya IP Oice www.devconnectmarketplace.com/computer-instruments Telecommunications)
options in a single user-friendly GUI so that it can be fully verticalized or simply generic.
Uniied Contact Center SWEET! -
DATEL Software Solutions,
Avaya IP Oice
www.devconnectmarketplace.com/datel-software-solutions-llc
Monitoring and reporting on various real-time aspects of a contact center, from agent status and
Komutel Inc.
LLC
Kontact
Business Edition - (fka Call SWEET! Live)
Kontact is a flexible multimedia (including social networks Twitter & Facebook) contact center
hunt group call activity to speed of answer and calls in queue
application supporting an unlimited number of agents and queues. Kontact delivers intelligent call Avaya Aura®
Jason Samson
jason.samson@komutel.com
routing, agent mobility and management reporting through flexible, user friendly configuration.

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