AvayaExtra Q4 2015

THE WORLD OF AVAYA AND ITS PARTNERS
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AvayaUPDATE

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Autumn 2015
AVAYA NEWS ● PARTNER NEWS ● DEVCONNECT NEWS
telecomreseller.com/avayareport
03 08
12 Cloud PATTERSON FISTER CCT ContactPro for
CRI honored with 2015
01 01
EMC certiied by Channel Partners
Questions Every Avaya DevConnect
Cloudys Innovators Award

Company Should

Ask Itself

PATTERSON
Workforce Optimization

By Pat Patterson, Director of
Services Marketing for Avaya
Yes, HP does that, too.
D
emand for cloud services continues to
surge, driven by corporations interested
in so ware exibility and scalability. But
Outstanding customer service is a powerful competitive
how secure is the cloud? No surprise, analysts di erentiator. It’s also what makes the performance of your
predict security products and cloud-based
security services will be a nearly $9 billion market contact center so crucial to your success.
by 2019.
With recent high pro le cyber-attacks at
companies like Sony and U.S. government The HP Q niti Workforce Optimization solution gives you the edge you need with an integrated
agencies, cloud security is in sharp focus.
product suite for superior interaction automation and analysis in today’s multichannel contact
As we said in August, the C-suite likes the center environment:
cloud’s exible OpEx model (o en deployed as
a subscription-based cloud service) but may not • Exceptionalagentperformancemanagement
totally grasp the implications of adopting the
cloud. is can lead to well-founded (and not so • Regulatoryandprocesscompliance
well-founded) fears about the security of a cloud • Signi cantcostreductionandoutstandingcustomer
solution.
engagement

see PATTERSON, page 3 ››
• Powerfulagentschedulingandforecasting
Don’t Get Caught, Have
With over 30 years of contact center industry experience,
the Checklist Ready!
HP Q niti powers some of the largest contact centers
in the world. We help top technology, healthcare, and

6 Steps to Protecting your Communications telecommunications companies gain a competitive
Network and 12 Questions to Assess and advantage with the tools they need to operate world-class
Recover from a Disaster
contact centers.

Yes, HP does all that.
FISTER
Your contact center can do that, too.

By Joey Fister, Senior Director
of CALA Support and Emer- A leader in contact
gency Recovery, Avaya
Tcenter analytics.
he best way to manage for a weather event
is to be prepared: build a plan and leverage
a corresponding preparedness checklist.
- Frost & Sullivan
As we all know, it isn’t a matter of ‘if ’, but ‘when’
a disaster will strike. As an industry professional,
you, of course, are aware of best practices such
as testing failovers, geographic redundancy,
and backup validity that should be part of your
standard operating model.
As a storm approaches, continually Avaya DevConnect Compliant
For more information, Follow us on:
communicate with stakeholders, including contact us at:
@HP_Q niti
customers, suppliers, employees, and government autonomy.com/q niti HP Q niti
o cials. Begin by identifying partnerships with +1 (214) 981-3265
your sales and service sta clients that are in HP Q niti Community
harm’s way and proactively reach out by sending Q niti.info@hp.com
HPAutonomy
preparedness information in advance.
© Copyright 2014 Hewlett-Packard Development Company
see FISTER, page 8 ››