Avaya Extra Q2 2016

Avaya News Partner News DevConnect News
■ ■ 2nd Quarter 2016
Extra Report
04
AVAYA COMPLIANT NEWS
Major Retailer
05 Dialogic IMG Transforms

2020 Integrated
Customer Service with
on AvayaMedia Gateway Solution Jacada Integration and
Automation Solution
®
Now Rated “Avaya
Compliant”
15
Avaya and
06 Tencent QQ
Aculab’s
ApplianX IP
Collaborate to Improve
Gateway Now Rated the Customer
TR
“Avaya Compliant”
Experience
Enterprise E911: AN INDEPENDENT

06 Keep It Simple
REPORT PUBLISHED BY
Biscom Solution
Now Rated
Free Read the latest news at
“Avaya Compliant”
eBulletin and TELECOM
subscription
telecomreseller.com/category/avaya/
RESELLER .COM

YANDELL

by Karina Yandell, ENP, EVP Sales & Marketing
(www.911etc.com)
CRI Delivers Aura Your Way

As organizations continue to atten,
consolidate and extend their networks, W
Optimization Wo
e O
or
kfo
or
rc
ce
the ability to bypass traditional PS/ALI YOU DREAM IT
and utilize a Voice Positioning Server for E911
becomes a possibility. 9-1-1 calls can be routed
to the nearest Public Safety Answering Point Y
Ye
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HP d
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hat,
, too.
via a centralized, cloud-based service, cutting
signi cant cost and e ort involved. What was WE BUILD IT
once a complicated and costly endeavor has
become accessible for organizations of any size.
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a powerful competitive
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Ultimately, the goal should be to keep E911 as
simple as possible while ensuring safety. Stick to d
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“What happens when 9-1-1 is dialed?”
Allison is eating lunch at her desk when she
chokes. She’s panicking, but 9-1-1 has been T
ives you the edge you need with an integrated
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because her phone requires her to dial a ‘9’ to get
an outside line.
• Exceptionalagentperformancemanagement
e numbers 9-1-1 should be the only three
required for someone to dial in the event
• Regulatoryandprocesscompliance
of an emergency. Make sure your system is
• Signi cantcostreductionandoutstandingc
cu
us
stomer
seeYANDELL,page 16 ››
engagement
• Powerfulagentschedulingandforecasting
Five barriers to entry
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Making Virtualization a Breeze!
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.

Yes, HP does all that.

Your contact center can do that, too.
From Turn-Key Appliance to Custom Build
MILLER
t
A l
t
lead
de
er in
n c
con
nt
ta
ac
c
by Heidi Miller, Chief Conversa- We Provide Choice
tion Starter, Spoken Communi- c
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lyt
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s.
.
cations heidim@spoken.com

Smashing down the most common barriers - Frost & Sullivan
to an Avaya cloud transition
As we approach the season for the
annual International Avaya User Group (IAUG)
conference, one thing is becoming clear: change
is di cult. Change is scary. So why in the world

should you consider transitioning your Avaya Follow us on:
Av
For more information,
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contact center to a cloud-based solution? A er tact us at:
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all, a cloud transition can o en mean taking au
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three steps backward for every one step forward. HP Q niti Visit Us at Booth 457 Avaya Engage
It can mean retraining your employees and +1 (214) 981-3265 H
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incurring costs associated with downtime and Q niti.info@hp.com HPAutonomy
CRI Delivers Tomorrows Technology Today | www.crinj.com
lost productivity, leaving both your customers
and your team dissatis ed.
see MILLER,page16 ››
© © C C o o p p y y r r i i g g h h t t 2 2 0 0 1 14 4 H H e e w w l l e e t t t t - - P P a a c c k k a a r r d d D D e e v v e e l l o o p p m m e e n n t t C C o o m m p p a a n n y y