Page 4 - AvayaExtra Q1 2014

4 Telecom Reseller: Extra Report on Avaya First Quarter 2014
HEALTHCARE

Avaya Helps Healthcare Organizations Improve Patient

Experience, Care Team Collaboration and Cost Control

A
vaya, a global provider of monitoring—increasing patient satisfaction more essential in today’s environment as than 5,500 healthcare institutions around
communications and collaboration and optimizing Maccabi’s use of increasingly providers strive to minimize costs, and multiple the world, including seven out of 10 top
solutions and services, is helping stretched resources. video solutions play a critical role in advancing hospitals. Over the past six years, the company
healthcare organizations enhance the patient, A leader in collaboration and contact center medical education. has invested more than $2.5 billion in R&D
provider and payer experiences and advance technologies for healthcare, Avaya offers: Healthcare Contact Center technologies on technologies that have helped transform
their business through technologies that Mobile Collaboration can extend the
such as Avaya proactive outreach reduce business, including the healthcare industry and
improve care team collaboration, patient connected patient experience to the entire care administrative resources for appointment medical practices.
outreach and service delivery. Avaya solutions team supports. Avaya Mobile Activity Assistant reminders, improve collections to increase Tara Mahoney, the senior director of
that enable telemedicine, remote consultation and Avaya one-X® Mobile help keep providers, revenue and support ongoing patient care. Avaya Professional Service Healthcare
and virtual healthcare have helped improve patients, and caregivers connected—anywhere, Avaya can blend inbound and outbound Consulting says “The healthcare industry
patient outcomes, increased care team anytime, via smartphones and tablets—for communications in a seamless experience for has long understood the value of technology
productivity, and allowed greater cost control better, faster care coordination and increased applications such as nurse call.
to improve healthcare delivery, and is now
- all while addressing security concerns for patient engagement.
Improve security and protect data while still one of the leading verticals incorporating
protecting data while keeping it accessible.
Video Collaboration technologies enable keeping information accessible. Compliance communications and collaboration solutions
At Maccabi Healthcare Services, one of telemedicine, linking small or isolated clinics with HIPAA privacy regulations and PCI data to provide an end-to-end experience that is
Israel’s largest healthcare providers, nurses with larger healthcare facilities where specialists security standards can be difficult. Avaya VENA more accessible to a broader group of patients.
conduct regular checkups with cardiac and are located. Doctors are also able to capture
Fabric Connect helps protect sensitive data
Avaya’s deep experience with the industry
other long-term care outpatients using desktop and share important imagery with colleagues with the flexibility to isolate network zones enables healthcare organizations to take
video conferencing units placed in their home. regardless of location to help provide the to segment guest Wi-Fi, medical devices, and advantage of communications and collaboration
The resulting care is highly personalized and necessary treatment in a time and cost effective payment systems.
solutions with the privacy, compliance and
effective, and means that these patients no manner. Avaya solutions such as Scopia Desktop Avaya provides communications, security needed that deliver an holistic patient
longer need to travel to a hospital for routine
help to facilitate home care, which is becoming
collaboration and networking solutions more
experience and improve the business.”

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SOFTEL Communications delivers innovative business solutions through the
integration of unified communications/collaboration, contact center, IP telephony,
speech technologies and social media applications. We enhance customer service
through a combination SOFTEL-branded and partner products for the enterprise or
as managed services solutions, across the Americas and EMEA.

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