Page 5 - AvayaExtra Q1 2014

First Quarter 2014
Telecom Reseller: Extra Report on Avaya 5
RECOGNITION
OWEN
continued from page 1
Avaya Recognizes

connectivity with customers’ systems
improved customer service. Unfortunately this
Call Back Assist - Feature that allows them 2013 Channel Partners
article is necessarily short, too short to go into l
to easily handle spikes in volume
all of the detail, so I’m just going to give you the
Avaya Speech Analytics - Measures desired metrics.
l
and undesirable language
In 2013 Avaya Clients Services has;
Avaya Diagnostic Server - Network l Improved Customer Satisfaction (CSAT)
l
of the Year
diagnostics and IP phone remote by 12.9%
management capabilities
l Improved Net Promoter score (NPS) by
Continued their Knowledge Centered 64%
l
A
Support which enables them to;
l Implemented Avaya Diagnostic Server
vaya, a global provider of business
Dominicana de Teléfonos (Caribbean & Latin
Solve each problem once
which resulted in 50% faster diagnosis in
l America)
communications and collaboration
Rapidly publish known solutions
many cases
l l Avaya Networking Partner of the Year: software and services, today
Provide Multi-media content
l Rolled out Avaya Diagnostic Server
l CNI Sales (US); Combat Networks (Canada); announced its Avaya Connect Channel Partners
Provide instant access for all users to new functionality to customers
l
Ikusi Mexico SA DE CV (Caribbean & Latin of the Year for 2013. These partners were
knowledge
l Improved Ticket Resolution by 37%
America)
recognized yesterday at the Americas Executive
Provide a top notch search-ability and l Now resolves major problems in under 2
l
l Avaya Services Partner of the Year: Partner Forum in Cancun, Mexico.
relevancy
hours
Arrow S3 (US); Unity Telecom (Canada); The Avaya Connect Channel Partner
l Reduced their phone volume by 73% since
Telesul Telecomunicacoes (Caribbean & Latin Program is a global reseller program that makes As stated earlier, we’ve been following these
Q4 2010
America)
it easy for partners to get fast access to Avaya developments since 2009. You can read our
l Increased self-service requests by 103%
l Avaya Video Collaboration Partner: resources and innovations. The Avaya Connect articles and listen to podcasts at;
year-over-year
CDW (US); Connex (Canada); Seal Telecom channel partners receiving awards at this year’s Article: “Interview with Mike Runda, new
l 81% of volume now coming through
(Caribbean & Latin America)
conference were:
VP of Service Delivery at Avaya” at tinyurl.com/
support site
For further details on the Avaya Connect l Avaya Partner of the Year: NACR (US); l2nenpo
l Improved Top Performer Retention to
program or on becoming an Avaya Connect Telus (Canada); Telecomunicaciones VG. Podcast: “Interview with Mike Runda, new
97.9%
channel partner, visit: www.avaya.com/usa/ (Caribbean & Latin America)
VP of Service Delivery at Avaya” at tinyurl.
l Reduced their attrition rate to less than
partners/
l Avaya Growth Partner of the Year: com/7s9yn8k
10%
VOX (US); BrantTel (Canada); Betta Article: “Avaya’s Mike Runda on JD Power
l Reduced headcount by 21%
Telecommunicacoes E Electronica LTDA recognition and plans for 2012” at tinyurl.com/
l Increased gross margins by 8%
(Caribbean & Latin America)
jvsxsxq
SUBSCRIPTIONS
l Avaya New Partner of the Year: K-12 Podcast: “Avaya’s Mike Runda at IAUG 2012”
Needless to say, they’ve implemented several Or change address, unsubscribe Technology Group (US); Convergia (Canada); at tinyurl.com/lvxn3z4
new tools and processes to accomplish all of the Call: 800 667-8965 • Fax 360 260-9726 Sagaz Tecnologia (Caribbean & Latin America)
Article: “Five Traits of Great Communications
above. These include;
Web: www.avayaextra.com l Avaya Customer Experience Management Service Providers” at tinyurl.com/le53epz
l Avaya Automated Chat - Leveraged for Email: publisher@usernews.com
Partner of the Year: Carousel (US); Unity Press release: “Avaya Appoints Michael Runda
Ava, a virtual avatar, and for live chat
ADVERTISING
Telecom (Canada); Telecomunicaciones as SVP and President of Avaya Client Services”
l Avaya One Touch Video - Used for Web l Call: 360 260-9708 • Toll Free: 800 667-8965 VG.(Caribbean & Latin America)
at tinyurl.com/l8o95bm
Talk today and Video Chat in the future
Fax: 360 260-9726
Web: www.telecomreseller.com/avayaextra
l Avaya Mid-Market Partner of the Year: Since ACS is on a path of continue
l Secure Access Link - High-speed, secure
Gsolutionz (US); Telus (Canada); Compañía
improvements, more is definitely to follow.

AudioCodes One Voice

for Microsoft Lync

Lync-compatible IP Phones
SBCs and Gateways
Branch Office Survivability
• Fully integrated with Lync
• Connect Lync to legacy and IP-based PBXs • Uninterrupted Lync services in cases of
• Presence monitoring
and the PSTN
lost WAN connectivity
• High-definition voice quality (RTAWB/WB)
• Secured SIP Trunking
• Integrated data services
• Extensive set of essential enterprise phone features
• Integrate fax machines and analog devices
• Advanced call routing capabilities

• Secured SIP trunk and PSTN fallback

Applications for Lync
Network & Service Management Tools
Professional Services
• Connect 3rd party SIP phones
• OAM&P tools for pre-deployment staging • Global services portfolio for partners
• Lync-qualified passive call recording
and live networks
• Planning, design and implementation
• Auto-attendant with flexible IVR and additional
• Integration with Microsoft SCOM
• Extensive post-sales support options
subscriber feature
• Voice quality monitoring with Session
• Applications may run on AudioCodes SBA hardware
Experience Manager (SEM)

See AudioCodes at the Microsoft Lync Conference, booth #625 or at Enterprise Connect, booth #1208
www.audiocodes.com/Microsoft