Page 7 - AvayaExtra Q1 2014

First Quarter 2014
Telecom Reseller: Extra Report on Avaya 7
Avaya Extends Contact

If she dials 911,
Center Expertise to
will the critical help she
needs be able to find her?
Midsize Businesses

A
vaya today announced Avaya IP agents with the company’s growing command of
Office Contact Center to bring the midmarket. With Avaya IP Office Contact
affordable, multichannel contact center Center, midsize companies can now simply
functionality to midsize businesses. Purpose- and effectively manage inbound and outbound
built for the Avaya IP Office platform to enable multichannel customer interactions.
voice, email and chat capabilities for contact Designed to work as an integral part of Avaya
centers with 5 -100 agents, Avaya IP Office IP Office 9.0 platform that offers rich unified
Contact Center provides midsize businesses communications and video collaboration, Avaya
with Avaya’s expertise in customer experience IP Office Contact Center offers:
management in a solution that is flexible, easy to l Support for multichannel inbound and
use, maintain and administer.
outbound contacts (voice, email, chat)
A contact center offers valuable benefits
l A superior agent interface to rapidly access
to any size company by making it easier for to customer information
customers to access information and resources. l Call recording for every agent and flexible
Customers want a low-effort, effective service reporting
experience through any channel they wish to l Flexible deployment options – a dedicated
use: An Avaya survey demonstrated that more server or in a virtualized environment
than 80 percent of people are likely to continue l Highly competitive pricing suited for
doing business with a company that provides a midsize businesses
good experience, but 66 percent of consumers l Deployment in hours, with fewer steps
are likely to stop spending money with a than competitive solutions
Don’t compromise
Our E911 solutions
company as a result of a bad one.
l Easy set-up, maintenance, and
For midmarket companies, however, management
help get 911 callers
smaller budgets and limited IT resources l IP Office Software Support
your employees’ the assistance they
have challenged their ability to find true, safety.
multichannel contact center solutions that
Avaya IP Office Contact Center enables Avaya need − fast.
fit their needs for affordability and low-risk Connect channel partners to sell more complete
integration, as well as ease of deployment and solutions to a broader group of customers.
management.
Avaya IP Office Contact Center will be The E911 Experts
Avaya IP Office Contact Center blends the available in the U.S., Canada, U.K., Australia, 911Enable.com/AvayaUserSafety
expertise gained through 50,000 contact center New Zealand, and India on February 28, 2014.
E
1-877-862-2835
T
S
T
E
D
deployments covering more than six million
More at www.avaya.com

We needed an easy-to-use,

affordable and proven solution to
support our compliance and quality

assurance requirements. The other

vendors showed me what they had.

OAISYS uniquely addresses the voice compliance and quality monitoring requirements
of SMB and midmarket customers with appropriately priced, practical and reliable call

recording solutions across a complete range of deployment and device access options.

• Easy-to-use, affordable and reliable • Versatile array of deployment,
user access and pricing options
• Comprehensive support for

compliance requirements
• Avaya compliance-tested and
compatible with leading business
• Complete suite of quality assurance,
evaluation and eLearning tools
communications systems

888.496.9040

www.oaisys.com/avaya

contact@oaisys.com