Page 8 - AvayaExtra Q1 2014
P. 8
YOUR QUALITY MANAGEMENT
WISH LIST COME TRUE
See Engage Suite at:
IAUG Converge2014
Booth 511
April 27-May 1, 2014
Dallas, TX
Introducing Engage Quality. All You Wanted in
Quality Management. And Then Some.
Engage Quality equips your contact center to provide targeted
evaluation and training, calibrated for consistency, across a
team or an entire organization. A total quality management
solution, Engage Quality includes advanced agent evaluation,
calibrated assessment, integrated e-learning, and powerful,
fully customizable performance reporting.
• Comprehensive, multi-level, skill set-based agent evaluation
• Calibrated assessment with unlimited assessment standards
• E-Learning with real call audio or easily attached files
• Instant feedback coaching, reinforced with bookmarks &
notes - All tracked in agents’ My Engage learning queues
• Extensive custom reporting to mine in-depth QM data
• Intuitive, Web 2.0 interface that invites even novice users
All this and more for one, all-inclusive, affordable price. No
nickel & diming you for critical QM & WFO capabilities.
Engage Quality. It’s the all for one price solution for all!
Contact your authorized telecom equipment reseller or
TelStrat for more information and a live demo!
from
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
sales@telstrat.com | 972-543-3500 | www.telstrat.com
Engage QUALITY Ad-TR-FULLPG-AVAYA-2-5-14.indd 1 2/5/2014 3:30:09 PM
