Page 3 - Avaya Extra Q3 2018

3rd Quarter 2018
Telecom Reseller: Extra Report on Avaya 3
Digital Transformation Journey Just Beginning According to Global Research Study...continued from page 1
in achieving customer experience objectives than starting with front-end or customer- facing processes. Transformations driven from the inside out — first aligning people, tools
and processes to create an environment that supports the desired customer journey — are likely to provide a solid path to the customer satisfaction and loyalty that drive lasting growth.
Download your complimentary copy
of Digital Transformation: Insight into Getting it Right! the 2018 IDC InfoBrief Sponsored by Avaya.
For more information, please visit www. avaya.com. l
Avaya Readies Customers With GDPR Compliance Tools
NetNordic to Accelerate Norwegian Cloud Adoption with Avaya
Guildford - Avaya Holdings Corp.
(NYSE: AVYA), a leading global business communications company, has laid out guidance to help its customers achieve compliance when new EU privacy regulations become law today.
GDPR (General Data Protection Regulation) provides citizens living within the EU and European Economic Area (EEA) with a number of new legal rights relating to the gathering,
use and deletion of their personal data by businesses. These include the right to access
the data that a company holds on them, the right that their data is only processed based
on certain limited legal basis, one of which is consent; and the right to be ‘forgotten’ in certain circumstances.
GDPR clearly defines the use of a person’s personal data as relating to an identified or identifiable natural person. The new law controls any information that can be used to identify somebody via direct or linked reference, including email addresses, phone numbers, payroll data, usage statistics, purchasing history, social security numbers, etc.
Avaya solutions are engineered to help our customers protect an individual’s data, with enhanced security and many features that may
be leveraged by an organization to comply with GDPR. These include scripts and prompting menus that could be used across multiple digital channels – including web chat – to help gain informed consent from an individual prior to collecting their data.
Avaya’s products will document what data they collect; and the mechanisms to be used to handle it. Avaya products include mechanisms that assist in restricting access to data as well as tools and processes that enable customers to access and manipulate collected data. These tools and processes are accessed through the product and via services available from the Avaya professional services.
GDPR gives control to citizens and residents over their personal data. Avaya customers can leverage Avaya technology to help achieve compliance through a range of features to help them comply with GDPR.
Avaya has released a series of GDPR help documents on its website, which can easily be found by typing ‘GDPR’ in to the search bar on the upper right-hand side of the Avaya Support page, support.avaya.com.
For more information, please visit www.avaya. com. l
NetNordic launching Helo.Cloud – Communication as a Service for Norwegian businesses
Oslo, Norway - Avaya Holdings Corp. (NYSE: AVYA) and NetNordic, a leading Nordic enterprise communications solutions and services provider and Avaya Diamond Partner, has announced the launch of Helo.Cloud in Norway. Helo.Cloud delivers Avaya’s unified communications and contact center solutions
in the way that best meets end-user customers’ needs.
With demand for cloud growing in the Nordics, Avaya and NetNordic see significant potential for cloud-based offerings that provide the same rich communication experiences customers expect from their on-premises Avaya solutions. NetNordic can offer a range of options – fully hosted, hybrid cloud or on-premises – and can manage their customers’ migration to the cloud at their own pace. NetNordic will host and maintain Avaya cloud services in its own data center, providing reliable Avaya cloud services directly to customers in the region.
“As businesses continue to adopt cloud-
based solutions, we look for reliable offerings that can deliver a future proof communication service to our customers,” said Lars Johannes Sørbo, Managing Director of NetNordic Communication Norway. “By teaming up with Avaya, we have the freedom to continue to work with our customers in a way that best meets their needs, while having the assurance of working with a market-leading vendor.”
According to Tom Darell, Managing Director, Avaya Norway, “The mid-market enterprise sector is the engine room of the Norwegian economy, but many vendors either focus on larger enterprise customers, or provide solutions that don’t deliver the scalability, resiliency,
and flexibility most smaller and medium sized enterprise customers are looking for. Helo. Cloud will give companies working with NetNordic access to a robust business-grade cloud communications options, meeting customers’ expectations for reliability, security and rapid deployment, synonymous with the Avaya brand.”
For more information, please visit www.avaya. com. l
Pixcom and Avaya accelerate the delivery of cloud-based communications to SMEs
United Arab Emirates - Avaya Holdings Corp. (NYSE: AVYA) has announced that it is working with digital technology provider Pixcom Technologies to bring cutting-edge unified communications and contact center solutions
to small and medium-sized enterprises (SMEs) across the UAE, all delivered seamlessly through the cloud.
Under the Powered by Avaya cloud
offering, Pixcom will market and sell Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions that help SMEs to reap the benefits of digital applications under a fixed pay-per-month agreement, allowing them to expand and contract capacity as needed, while controlling costs. It is a particularly attractive business model for SMEs today as many are moving away from resource- intensive, in-house operations to cloud-based systems that offer on-demand access to solutions traditionally only available to larger organizations.
The Avaya solutions being provided by Pixcom support SMEs to deliver voice, video, data, and web communications applications and services to their teams, whether they’re in the office or
on the go. The cloud-based solutions are also built on an open architecture that supports broad compatibility and interoperability—allowing SMEs to manage their migration to the cloud
at their own pace and for their specific industry needs.
Khalid Khan, Director of Cloud & Midmarket Segment at Avaya MEA, South Europe and Asia- Pacific, said: “Digital transformation is radically
redefining how organizations do business. For small and medium-sized enterprises, cloud-based communications tools make it even easier to connect and empower employees so that they can focus on organizational growth. Our partnership with Pixcom underscores Avaya’s commitment
to serving the SME community as a significant driver of the Middle East economy today.”
An Avaya Diamond partner, Pixcom has been providing Avaya on-premises communications solutions to customers in the UAE. Pixcom is now ramping up its cloud offerings to meet evolving market demand.
Shihas Kizhisseri, CEO of Pixcom Technologies, said: “Organizations are increasingly looking to digital communication tools to gain a competitive edge, and it is essential for them to have applications that are reliable, secure, and easy to integrate into their daily business operations. Pixcom’s Powered by Avaya status gives us the flexibility to work with our customers in designing such solutions, all while giving them the assurance of working with a market-leading vendor.”
New cloud-based technologies are stimulating the adoption of digital communications tools in the region’s SME segment, which accounts for around 90 per cent of registered businesses in the Middle East and North Africa. Gartner estimates that organizations in the region spent $1.2 billion on public cloud services in 2017, with this expected to reach almost $2 billion by 2020.
For more information, please visit www.avaya. com and www.pixcom.ae. l
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