Page 5 - Avaya Extra Q3 2018

3rd Quarter 2018
Telecom Reseller: Extra Report on Avaya 5
Avaya Compliant
LATEST NEWS
12
President of Worldwide Sales and Marketing for Extron Electronics. “Our shared customers can be confident that Extron’s VoIP solutions have been engineered and tested for ease of integration, and years of reliable and cost- effective use.”
The Avaya DevConnect program currently Extra report on AvayainBclUuYdeEsRth’SouGsaUnIdDsEof software and hardware
developer companies, integrators, service
providers, and customers. Members have
created a broad array of innovative solutions
Fonolo Solution Now Rated “Avaya
Compliant” With IP Office
TORONTO - Fonolo, the pioneer in cloud- based call-back solutions for the call center,
Call Contact Center Solutions (continued) EDxtron Joins Avaya
Extra Report on Avaya BUYER’S GUIDE 5
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Company Solution name Description
Avaya Platform
Website
MInterasctsivae Ngoirnthwgest, Inc. INI Equilibrium Software load balancing delivers high availability for voice applications (INI)
tested for Avaya compliance, including natural
has announced that its In-Call Rescue solution
PrComp
Company Solution Name Description
Avaya Platform
Website
aptive
Mobility contact centers
leverage Avaya’s unified communications and contact center capabilities
Extron DMP 128 Plus V models have been
in-depth, joint compliance testing activities and
deployed midmarket business communications
Public Safety & E911 Solutions
compliance-tested by Avaya for compatibility
with Avaya strategy and value offered to Avaya
solutions in the world. The platform is available
l Extron DMP 128 Plus V Audio DSP Xima Software Xima Chronicall
with the Avaya Aura® 7.1 and IP OfficeTM 10.1
globally through hundreds of Avaya channel
PCrocmespsaonrys compatible withSkoelyuAtivoanyNaaumniefied communications solutions
PlatformDse,secnraipbtlinogncompanies to confidently integrate local A/V solutions with their VoIP
customers. DevConnect TecAhvnaoyloagPylaPtafrotrnmers like Extron Electronics must meet rigorous criteria
partneWrsesbpsaintening 164 countries. With Avaya IP Office users can have telephony, messaging,
911 ETC CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X® communstaicnadatirdosns. for customer satisfaction, prComdumcutniscuatporport,
www.devconnectmarketplace.com/911-etc-inc
Collaboration Solutions
conferencing, contact center, video, and unified
Inc (CRI)
and 999
marketing of innovative third-party solutions are helping Avaya promote complete, Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
“We’re excited to achieve compliance with Avaya IP Office,” said Shai Berger, Fonolo CEO.
integration products, has announced it has
that are compatible with standards-based Avaya integrated solutions,” said Eric Rossman, vice
“This allows Fonolo to continue to deliver a
been selected by Avaya for membership as a
RedSky Technologies Inc. RedSky E911 Manager® & E911
www.devconnectmarketplace.com/redsky-technologies
Technology Partner in the Avaya DevConnect
valuable solution that helps businesses manage the increasing demands of their contact centers,
Development and Professional Services
Anywhere® Network Service
ors N
mobile and emergency notification services,
Jacada Ltd. Jacada Workspace Agent Desktop, Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
www.devconnectmarketplace.com/jacada
Mutare Agent ScriMptuintga,reanSdpeVeiscuha-ltIoV-RText streamPlrienminigseagaendt icnltoeuradc-tbioanssedwiuthniafieladrgme ensusmabgeinrgofssoylusteiomns AvayaAAvuarya®IEPxOpeffriceence Portal
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reporting capabilities, and applications tailored
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OAISYS OAISYS Voice Compliance and Quality Voice Compliance and Quality Monitoring solutions
“Avaya
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puter tele
pplications designed to enhance small to midsize Avaya IP Office
www.devconnectmarketplace.com/nms-adaptive
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Company Solution Name Description
provides companies with a wide range of
time with a call-back. The application is now
ech Analy
tics
Avaya IP Office
f com
iNEMSOFT CLASSONE® iCAS Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
Spectrum Corporation Spectrum Unified Contact Center Reporting Complementary reporting solutions such as data collectors, desktop displays and wallboards Avaya Call Management System
www.devconnectmarketplace.com/spectrum-corporation
communicate seamlessly. many Avaya platforms and interfaces, often at Symmetrics Symmetrics nVision Reporting and Analysis Business intelligence solutions for contact center reporting and analysis Avaya Call Management System
with Avaya IP Office Server Edition using SIP
l Joins network of companies transforming models that include up to eight VoIP lines. no cost to Registered members. Technology Tango Enterprise Accelerator Fault Tolerant Transforms any mobile device into an enterprise office phone, securely connecting enterprise Avaya Aura®
www.devconnectmarketplace.com/symmetrics
optimization using Avaya Speech Analytics
Avaya IP Office
co-marketing support, bAavasyeadBuosninetshs Ceoimr maluingicnatmioneMntanager
Call history, call recording, and real-time reporting suite
Avaya IP Office
www.devconnectmarketplace.com/xima-software
Company Solution name
manufacturer of Pro Audio MVaindaegoem(eAnt/SVo)lutsioynsstefomr E911-1t12he deveqluoicpkmly beendti,recotemd tpoltihaenecmee-rtgesntciyng, and co- “Technology Partners likSerEvexrt1r0o0n0 Electronics
AnCoanhveyiamnt,SCysAtem-sE, Inxctron ElecStreontnryicEms,eargelencaydLioncgation Communication Resources, ACE-CRI Turnkey Server
The AOvna-syitae DnoetifvicCatoionntoekcetypreorsgonrnaeml, vpiarsocrmeeon-tpeosp or e-mabil,ussointheast sfirostpresrpaotnidoenrs,mmayarketAivnagya, aAnurda®s;aAlveasy.a Communicatiocnommwuwnwi.cdaetviconnse—ctmaalrlkeintplacfle.ceoxmib/cloenvpelyatnftorm.
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https://www.devconnectmarketplace.com/tango- thecustomerexperiencewitShoftswoalruetionsthat AsaDeavnCdomnonbielecnteTtweocrhksn.ologyPartner,the Partnersreceiveadditionalbenefitsintermsof AvanyeatwIoPrkOsfficeisoneofthemostwidely
Telstrat TelStrat Engage
Avaya Aura® Contact Center Contact center management solutions for call recording, quality management and workforce Avaya Aura®
www.devconnectmarketplace.com/telstrat
Description Avaya Platform
Website
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM Avaya ACETM
www.devconnectmarketplace.com/cri
solutions. Member organizations have expertise president, Partnerships and Alliances, Avaya.
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact www.devconnectmarketplace.com/vpi
program, and that its DMP 128 Plus V Audio in a broad range of capabilities – spanning “Extron’s new VoIP solutions bring a wealth Company Solution name Description Avaya Platform
Website
cSodmn Bmhdunications solutions from Avaya. Avaya and communications-enabled business process Speech Voice Recognition & Call Recording
communication experiences for all conferencing
participants even in challenging conditions. We
www.devconnectmarketplace.com/fcs-computer-systems
is a global leader in digital communications applications – helping joint customers extend
are pleased to have Extron join our developer
backs to their call centers, websites and mobile applications.”
Generation 9-1-1 recording of multimedia communications.
Processors are compliant with key unified collaboration, management, analytics, reporting, of A/V experience that enable clear, natural FCS Computer Systems FCS Professional Services for HMS 400 Comprehensive installation and training services on the Avaya HMS 400 product Avaya HMS 400
while making it easy for them to add call-
software, services and devices for businesses of the value of their collaboration and contact
Fonolo is a Technology Partner in the
Company Solution Name Description
Avaya Platform
Website
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
all sizes. Avaya delivers open, intelligent and center investments and accelerate the speed at community.”
Calabrio Calabrio ONE WFO and Analytics Calabrio ONE is a workforce optimization and analytics solution Avaya Aura®; Avaya Call Management https://www.devconnectmarketplace.com/calabrio
Company Solution name Description Avaya Platform
Avaya DevConnect program—an initiative
customizable solutions for contact centers and which their organization delivers true value to Membership information and a listing of System
Website
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Real-time voice quality performance management and monitoring Avaya Aura®
to develop, market and sell innovative third-
unified communications that create seamless the bottom line. solutions developed and tested under the
LumenVox LumenVox Speech Automation Automated speech recognition, text-to-speech, call progress analysis and speech tuning Avaya Aura® Experience Portal
www.devconnectmarketplace.com/integrated-research
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management Assessment, diagnostic and management tools for VoIP networks Avaya Aura®
www.devconnectmarketplace.com/lumenvox
communication experiences for our customers, “Membership in the Avaya developer DevConnect program are available at www.
www.devconnectmarketplace.com/netiq
Technologies technology and services for a variety of applications
Avaya Communication Server 1000
technology and extend the value of a company’s
and their customers. community underscores our commitment to avaya.com/devconnect.
Telstrat TelStrat Engage Contact Center Suite Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
ObjectTel, Inc. ObjectTel CLASSONE Endpoint Manager Simplifies the integration and management of critical communications Avaya Aura® www.devconnectmarketplace.com/objecttel
Plus Series of Audio DSP Processors, with two
ExtronisthedeveloperoftheDMP128 providinogptismoizlaidtio,nreusainlgwAovaryladSspoeeluchtiAonnalsytticosour Formoreinformation,plBeuasisnesvsiCsoimtwmuwniwca.tionManager Tofindoutmorepleasevisit
VPI (VoicePrint International) VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next
Avaya Aura®; Avaya Proactive Contact
www.devconnectmarketplace.com/vpi
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®
www.devconnectmarketplace.com/phybridge
integrators and end users,” said Casey Hall, Vice avaya.com and www.extron.com. l
Generation 9-1-1 recording of multimedia communications.
language speech recognition applications,
is compliant with the IP Office Platform from Avaya, a global provider of business
for specific vertical industries.
In-Call Rescue helps businesses improve
Through the DevConnect program, Avaya
the call center experience by replacing hold
technical education, access, and support for
compliance-tested by Avaya for compatibility
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/ini
Avaya Voice Portal
specialized computer telephony integration and
collaboration and communication software and
Avaya Aura®
www.devconnectmarketplace.com/oaisys
Avaya IP Deskphones
https://wp.me/p2Q636-tp6
Trunks.
party products that interoperate with Avaya
Amtelco’s Genesis Intelligent Series
Unified Communications Solutions
implementation costs.
Company Solution Name Description Avaya Platform
Website
Messaging
Quotes:
Mutare Mutare SpVeoecIPh-Gtoa-tTeewxat ys Premise and
Release 5.1 Now Rated “Avaya Compliant”
Website
Company Solution name Description Avaya Platform
AudioCodes AudioCodes MediaPack Series Analog VoIP Gateways Avaya Aura®; Avaya Communica“tiWone are wexwcwit.deedvctohnantecthtmisarlkaetepslatcree.cloema/saeuodifoocoudres
DuVoice DuVoice PMS Integration
Genesis Intelligent Series has successfully completed Avaya DevConnect compliance testing.
Phybridge Inc. Phybridge POLRE
enterprise-wide call center multimedia software
Public Safety and E911 Solutions
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
call management, reporting, and the ability to run
suite with skills-based automatic call distribution
with Avaya technology and extend the value of a
Avaya build our ecosystem of DevConnect
Genesis in a virtual server environment or in the 91c1lEoTuCd CrisisConnectTM
(ACD), built-in speech recognition, text to speech,
management. Genesis users can keep metrics with to submit products for compliance testing by the
compliant solutions. Innovative applications like Genesiwswhwe.ldpevsctornennecgtmthaerknetpoluacre.pcooms/i9t1io1-netac-sinac provider of business collaboration and communications
Company Solution name
Description
Avaya Platform
Website
Video Solutions
andCovmopilecte,senrdv-tioc-esndtoE9i1m1 spolruotivoen tchaltlisrfouullyticnomgpalinandt with state lawsAansdaOTSHeAchstnanodlaordgsy PartnAevra,yAa Amurtae®lco is eligible
Conveyant Systems, Inc Sentry E9-1-1
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may quickly Avaya Aura®
www.devconnectmarketplace.com/conveyant
ComMpCanFAyRLAND,WisconsSinol-uAtimonteNlcaom,aeleading
customDizeasbclerirpetpiornting, enhance accountability Avaya Solution InteroperabiliAtyvanydaTPelsattLfoabrm.
solutionsW.” ebsite
— Eric Rossman, vice president, Partnerships and
supplier for more than 40 years of communication
with call logging and video screen capture, There, a team of Avaya engineers develops a
RedSky Technologies Inc. RedSky E911 Manager® &
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
technologies and software communications
connect remote agents, and manage automated comprehensive test plan for each application to
Alliances, Avaya
(VoicePrint International)
Generation 9-1-1 recording of multimedia communications
Avaya Proactive Contact
powered by Avaya Scopia Video
video end-points, mobile devices and pads
solutions
E911 Anywhere® Network Service
dispatch and on-call scheduling. Genesis can be verify whether it is Avaya compatible.
Additional Resources
For more information, please visit www.avaya. comanWdebwsitwe w.amtelco.com.
www.devconnectmarketplace.com/callcopy
applications, has announcedCotnhfearetnitcsinGg enesis VPI VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
www.devconnectmarketplace.com/vpi
Intelligent Series Release 5.1 is compliant with key
operated in a virtual server environment or in
Speech Analytics and Workforce Optimization solutions
Doing so enables businesses to confidently add
Avaya Aura®
www.devconnectmarketplace.com/marketplace/ amtelco
www.avaya.com/devconnect
communications and collaboration solutions from
the cloud, enabling businesses to grow without adding additional hardware – helping save time and money. The application is now compliance- testDedscrbipytioAnvaya for compatibility with Avaya
best-in-class capabilities to their network without having to replace their existing infrastructure— speeding deployment of new applications
and reducing both netwoArvkaycaoPmlatpfolremxity and
Avaya, a global leader in digital communications Spseoftecwha/rVe,osiecreviRcescaongdnidteiovniceasnfdorCbaullsiRnescsoersdoifnagll Comsipzaensy. Solution name
CallCopy, Inc. cc:Discover WFO Solution - Speech Analytics
cloud-based unified messaging solutions AvayaSIePrvOeffir c1e000 Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
and on line guest administration
www.devconnectmarketplace.com/mutare
be directed to the emergency Avaya Communication Server 1000
Global Interactive Solutions, LLC GIS Hosted Video as a Service (VaaS) Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between Platform Independent
www.devconnectmarketplace.com/global-interactive-
company’s investment in its network.
Avaya IP Office
Avaya Communciation Server 1000
Mobility Solutions
The Genesis software switching solution Aura® Session Manager 7.1 and Avaya Aura
Our mutual customers can confidently deploy Genesis with their Avaya Aura Platform, helping
l The Genesis communications software
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
SIP-based, single server and interface system specifically designed for small, boutique hotels Avaya IP Office
www.devconnectmarketplace.com/fcs-computer-
Company Solution name
Description Avaya Platform
Website
application is compatible with key Avaya
provides the Intelligent Series applications with Communication Manager 7.1. Amtelco is a
them uncover new possibilities for getting more
Movitas Movitas Hosted Mobile Solution for Hospitality
Connects guests’ mobile devices to the hotel communication system for in-house, local and Avaya Aura®
www.devconnectmarketplace.com/movitas
communications and collaboration solutions
advanced software-based telephony. Genesis Technology Partner in the Avaya DevConnect
out of their communications infrastructure.”
iNEMSOFT CLASSONE® iCAS
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
l Helps businesses by providing an all-inclusive, enterprise-wide call center solution with ACD,
Intelligent Series provides an all-inclusive,
program—an initiative to develop, market and sell innovative third-party products that interoperate
— Tom Curtin, President, Amtelco
“Technology Partners like Amtelco are helping
Integration
with less than 200 rooms per property
systems
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
https://www.devconnectmarketplace.com/inemsoft
communicate seamlessly.
Communciation Server 1000
Avaya one-X® Communicator
www.devconnectmarketplace.com/duvoice
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Avaya Proactive Contact
Avaya Aura®
Avaya IP Office
www.devconnectmarketplace.com/knoahsoft
y
Sofia knows
Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS
Comprehensive support for compliance requirements Quality assurance, evaluation and eLearning tools Ideally pri
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