Page 4 - Avaya Extra Q3 2018

4 Telecom Reseller: Extra Report on Avaya
New Avaya IP Office “One App for Unified Communications” Now Available Globally
3rd Quarter 2018
Avaya Cloud Solutions Now Available through Telarus with Avaya Master Agent Program
Santa Clara, CA - Avaya Holdings Corp. (NYSE:AVYA) has announced that Telarus,
the largest, privately-held technology services distributor (master agent) in the U.S., is offering Avaya cloud unified communications (UC)
and contact center (CC) solutions through
the Avaya Master Agent program. As an industry thought leader, Telarus will help drive Avaya’s Communications Cloud solutions through its nationwide network of sales agents.
“As the demand for Avaya cloud solutions escalates, we need qualified sales agents to help uncover and guide customers our way,” said
Gary Levy, vice president, U.S. Channels, Avaya. “By joining the Telarus supplier portfolio, we
can provide UC and CC services to meet the growing market demand. Our simplified process of onboarding, deploying, and managing the technology and customer relationship will quickly and confidently provide customers with the tools they need to effectively and efficiently run their business.”
“Adding Avaya to our portfolio is a no-brainer,” said Ray Hicken, VP of Operations for contact center and UC. “We look forward to accelerating sales of Avaya cloud to small through midmarket businesses by connecting our sales partners and their potential customers with Avaya. The teaming model Avaya brings to the market shows partners Avaya is positioning themselves for big things.”
Telarus sales agents can offer an industry- leading solution to customers which will include: l Unified communications services, fully hosted by Avaya;
l Bundled carrier services, i.e., minutes, SIP Trunks;
l Desktop options;
l Delivery, management, and support, and
l Monthly, subscription-based billing.
For more information, please visit www.avaya.com and www.telarus.com. l
Avaya Taps Industry
Veteran Dino Di
Palma For New Role
as President,
Strategic Partners
& Global Accounts
Santa Clara, CA - Avaya Holdings Corp. (NYSE:AVYA) has announced Dino Di Palma
has joined the company as President, Strategic Partners & Global Accounts. In this newly created role, Di Palma will lead the strategy and execution of Avaya’s go-to-market in this important growth segment with leading system integrators (SIs), strategic partners and technology solution providers worldwide.
Deep partnerships with system integrators
and solution providers has become even more critical as customers look to harness the power
of Cloud, artificial intelligence, and other emerging technologies to improve their own customers’ experience, reduce costs and improve productivity. The combination of Avaya’s expertise
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Includes Cloud UC with voice and video, meetings, team collaboration, and content sharing
Santa Clara, CA - Avaya Holdings Corp. (NYSE:AVYA) has announced that the new Avaya IP OfficeTM release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application
for all communications channels, meetings, team collaboration and content sharing. Avaya IP Office adds support for Avaya Equinox®, the company’s signature UC experience, as well as other new capabilities that provide an enterprise-level experience with the ease of use and management that small and midsize businesses require.
“The Avaya IP Office solution serves an enormous base — 26 million users and growing — and we continue to evolve the solution
in ways that support businesses ability to be agile and collaborative,” said Chris McGugan, SVP, Solutions and Technologies, Avaya. “By providing a single app to access all the tools they need to efficiently communicate and collaborate, we’re truly enabling teams to work smarter, not harder.”
The enhanced IP Office solution includes Avaya’s innovative unified communications and collaboration capabilities and can deliver greater value through flexible deployment options – cloud, hybrid and on-premises. Avaya IP Office
can leverage the unique Avaya Vantage and newest J Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients. For European customers, the solution also nearly doubles scalability for DECT users.
“As businesses move their communications and collaboration capabilities to the cloud,
they look for robust, business-grade solutions delivering familiar, yet enhanced user and admin experiences,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience at Frost & Sullivan. “With support for Avaya Equinox and all deployment options, Avaya IP Office offers partners and small and midsize business customers a proven UC solution with an advanced, contemporary user interface designed for highly mobile and collaborative work environments. Avaya made a commitment to shift its solutions portfolio to the cloud and the launch of Avaya IP Office with Avaya Equinox shows that the vendor is delivering on its promise.”
For the small business, a new highly affordable, cradle-to-grave reporting and tracking package improves measurement of
call activities to enable even the smallest of organizations to enhance customer engagement. Avaya Chronicall for IP Office, OEM’d from Avaya DevConnect partner Xima, provides
over 50 standard plus customizable reports that
support visual call management, customizable displays and agent performance, and is available in both on-premises and Powered by Avaya IP Office cloud deployments.
“As a solution provider and intermediary between vendors and clients, it’s important
that we have a record of live conversations
to ensure that we have a reference point of critical elements affecting a client’s satisfaction,” said Derek Gray, Carousel Cloud Solutions Specialist. “Chronicall with IP Office logs everything that happens on the call, providing us with call history, recording and real-time reporting, with a clean, easy to use interface. This not only provides us with what we need, but is also a perfect fit for our customers.”
Partners utilizing Avaya’s Powered by IP Office cloud platform also benefit from these new capabilities and can offer them to new
or existing customers in either a full cloud
or hybrid cloud deployment delivery model. Partners will also have new installation wizards and management tools to make it even easier and faster to deploy and manage both premises- based and cloud options. For example, the
new Cloud Operations Manager simplifies administration of large multi-customer
cloud deployments, upgrades, patching
and application inventory with role-based administration that helps ensure security.
For more information, please visit www. avaya.com. l
Digitcom Receives First Rights to Sell Avaya “Powered By” in Canada
Avaya Accelerates Delivery of Cloud Communication Services with Flowroute
Leader in delivering superior communication experiences expands use of Flowroute across all cloud offerings to speed customer onboarding and time-to-market
SEATTLE, WA - Flowroute Inc., the first software-centric carrier, announced that Avaya Holdings Corp. (NYSE:AVYA), a global leader
in digital communications software, services and devices for businesses of all sizes, has selected Flowroute to accelerate the delivery of cloud- based communications in its Communications Platform as-a-service (CPaaS), Unified Communications as-a-service (UCaaS), and Contact Center as-a-service (CCaaS) solutions. To accelerate customer onboarding and time to market, Avaya turned to Flowroute to enable its customers to instantly purchase, port, provision, and configure voice and messaging services. Being a software-centric carrier, Flowroute is able to provide Avaya with direct access to and control over high-quality telephony resources via cloud application programming interfaces (APIs).
“We are committed to delivering a best-in-class cloud platform to simplify the way our customers deploy new communication experiences,” said Mehdi Nezarati, senior director of product management at Avaya. “Flowroute is helping create a frictionless experience for onboarding customers and ensuring we get to market faster. By working with Flowroute, we are able to deliver unparalleled network coverage, quality, and reliability for our customers.”
“The single biggest driver for enterprises to
move communications to the cloud is the need to improve agility,” says Irwin Lazar, vice president and service director at Nemertes Research. “To meet the demand for rapid access to new telecom features and capabilities, service providers must be able to quickly provision new customers with a broad array of reliable and scalable communications services. Providers that can do so will gain critical advantage and will enable customers to promptly realize
value from their digital transformation and cloud communication initiatives.”
Flowroute’s technology enables Avaya to offer on-demand telecom services to its customer base including local and toll-free phone numbers, call routing, as well as short-message-service (SMS) and multimedia-messaging-service (MMS) capabilities. Avaya selected Flowroute because
of its ability to deliver unprecedented inbound voice reliability and uptime through its patented HyperNetworkTM. The HyperNetwork detects and re-routes calls around network issues as well as service degradation across any carrier’s network.
“To succeed in delivering communication solutions today, communications providers
need to take full advantage of cloud-based technologies – even when interfacing with carriers – to simplify and differentiate customer experiences,” said Eric Harber, CEO at Flowroute. “Avaya understands this imperative, and we’re excited to support them in their cloud journey.”
For more information visit www.flowroute.com. l
We are proud to announce that Digitcom is the first provider in Canada to build and sell Avaya’s latest hosted solution “Powered By”.
For anyone familiar with Avaya, “Powered By” continues their field-dominating quality by offering a hosted solution that brings together IP Office-level functionality and cloud flexibility and scalability.
Not only does Digitcom own the complete work, we are also the only provider in Canada to wholly own the Avaya “Powered By” platform and SIP trunks. For reference, competitors resell someone else’s network and SIP trunks.
Digitcom is an Avaya Diamond SME business partner with full network facilities and field staff, able to support a complete end-to-end solution.
Digitcom founder and owner Jeff Wiener said the following:
“Digitcom is proud of our strong 14-year relationship with Avaya, and of our Diamond reseller status. We have sold almost 2,000 Avaya phone systems across Canada and the USA since 2004. Digitcom’s deployment of the Avaya ‘Powered By’ Cloud solution, which effectively brings the Avaya IP Office into the cloud, serves to further strengthen the partnership between the two companies.”
Digitcom is proud to have the opportunity to work with Avaya and to sell their latest product.
More at http://www.digitcom.ca. l