Page 15 - Telecom Reseller April-May 2016

April/May 2016
Telecom Reseller 15
Help, My TEM Vendor

Was Just Acquired!
GROWING IT BUSINESSES
AND CAREERS

V
endors in the telecom expense
management and wireless mobility COLWELL
management space have changed quite
a bit over the past decade. Long-time vendors
have evolved, new vendors have emerged, and By Timothy C. Colwell, SVP Insights Advocacy
many vendors have been involved in mergers Eficiency First® Adoption – +Tools
and acquisitions. Over the past 10 years, AOTMP (www.aotmp.com)
approximately 50 mergers and acquisitions have
in uenced the vendor landscape signi cantly. e reality is that even though every vendor Events+ BUILD YOUR BUSINESS AND CAREER
Communities
While ownership changes can be good in
that merges or acquires another tells customers Training
the long run for the vendors and customers, that very little will change in the day-to-day CompTIA is the voice of the world’s information technology (IT)
customers o en express concern over the impact experience, changes do occur. Taking the lead in industry. Asanot-for-proitassociationwhoservesmorethan60,000 corporate IT channel members and registered users, we are committed to supporting the success of businesses across the IT Standards
to their business.
evaluating changes reduces unwanted surprises channel by providing free access to tools, education, research, communities, events and training.
How will the change impact my service? Will and helps to forge a positive business relationship Join today at CompTIA.org/register
my account team be a ected? Will I be required with the new vendor. ■
to change technology platforms? How prepared
is my vendor to meet or exceed contractual
obligations? ese are just a few of the questions
that circulate when mergers and acquisitions
transpire. All are legitimate questions and they
should be addressed promptly by discussing
commitments and con rming results through
performance monitoring practices. Plans are
essential, but successful execution against plans is
what really matters.
If your vendor is acquired, take the lead on
clarifying the unknown by establish an action
plan to discuss and evaluate changes with your
vendor. Schedule a meeting with the vendor’s
account and leadership teams and perform a
full account review of all in life and planned
activities. Dig deep into the topics that cause
concern and develop a performance monitoring
plan to evaluate successful vendor transition.
Treat the situation as if you are implementing
a new solution. While your solution may be
mature and at steady state, the relationships,
procedures and nuanced day-to-day interactions
may change. Schedule monthly check-up
meetings to evaluate the relationship even if
quarterly business reviews are already scheduled.

Ask the

Telecom Pro

Q
: What’s the difference between
SIP and VoIP?
Dual-WAN
QoS
Firewall
IPv6 Ready
Network VPN Management
Content Filtering
A
: VoIP is a term that means Upgrade your Router!
voice communications over IP
networks. There are many different Voice QoS, Multi WAN Redundancy, Content Filter and Network Security
proprietary and open source protocols
that can be used deliver VoIP. Session
Initiation Protocol, or SIP, is a speciic Vigor 2925n
protocol used achieve VoIP. While SIP Your company uses the Internet for everything.
is a method of VoIP, not all VoIP is SIP.
DrayTek routers combine two or more Internet links WAN 1
Qto create a faster and more secure Internet. WAN 2
: Are state taxes for cell phones
assessed based on the area code Content Filtering prevents loss of productivity and
for the service number?
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AWAN 3
: No. Taxes are assessed based .
on subscriber mailing address, not Faster data
the area code of the service number.
For reference, Nevada has the lowest . Better voice
Business Continuity
state tax at 1.9% and Washington state Redundant Internet and more security
has the highest at 18.6%.
www.DrayTekUSA.com
Learn more at

TR
ADVERTISING
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