AvayaExtra Q3 2017

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3rd Quarter 2017
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12 Ways That Technology Can Improve Care for Our Veterans
Studies continue to show that veteran’s needs have become increasingly complex and the total number of veterans relying
on Department of Veteran’s A airs (VA) health care has substantially increased even as the veteran population has been declining since 1980.
Even so, many of the same problems impacting today’s veteran are o en similar
to the general population. Communication
is key to avoiding many problems, according to the white paper, To Bind Up the Nation’s Wounds: Ongoing E orts in Veterans Health Care Modernization. Sta believe mobility and technology can help deliver better care. Recent surveys have shown:
● 56% of physicians believed mobility could help expedite decision-making
● 39% said it would reduce time for administrative tasks
● 36% believe it would increase collaboration among physicians
DOTSON
by Jerry Dotson, Vice Presi- dent, Civilian Accounts and Advanced Programs,
Avaya Government Solutions
● 26% reported it would increase time spent with patients
● 40% of those surveyed said they could eliminate 11% to 30% of o ce visits through mobile health technologies such as remote monitoring, email or text messaging
Given the right communications tools, government healthcare providers, utilizing today’s mobile devices, are convinced that care would be improved.
It’s no wonder. Approximately 80% of physicians use smartphones in-hospital. But just as important as quality care and the patient experience is the issue of security. Consider these startling facts:
● 100 million people were directly impacted by data breaches in 2015
● 90% of healthcare organizations have had at least one data breach in the past two years. ● 42.5% of reported hacks in 2014 were in
healthcare
● Healthcare records are 10x more valuable
than nancial records on the black market. e brochure “Simpli ed and Secure
Government Healthcare Solutions” demonstrates that communication technologies can securely enable higher quality care, and reduce costs, as well as improve satisfaction for patients, and employees alike, on- and o -site at Federal Government facilities managed by the VA and the Department of Defense.
To ensure it can keep up with demand and continue to out perform, the VA has expanded three key telehealth initiatives:
● Clinical Video Telehealth (CVT) platform — enables clinicians to use real-time interactive video conferencing to remotely assess, treat, and
provide care to veterans
● Home Telehealth (HT) platform —
provides in-home care for patients with chronic conditions via mobile monitoring, messaging, and video technologies.
● Store and Forward Telehealth (SFT) — streamlines communication, collaboration, and record-keeping among multiple facilities by allowing medical sta to share clinical information (e.g., x-rays, ultrasounds, or other test data) with a nationwide network of providers and specialists.
Enabling the VA to improve the patient “anywhere” experience requires technology that can support these demands from public and private clinics and hospitals to home-based care options. Battle-tested and proven automated solutions can:
Improve the patient experience through a range of administrative tasks--streamline the
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