July August 2014

SPECIAL CONFERENCE EDITION

JULY/AUGUST NETWORKS • IP/IP-PBX • VOIP • SIP • SOFTWARE • SERVICE telecom reseller.com
2014
MATHARU
SEE PAGE PROACTIVE CUSTOMER SERVICE – THE MILKMAN RETURNS
GIRAUDIE
GALEA
GALEA
RICH BYRD
MEDAK
PAGE 17
3
BY SNEHAL PATEL, CEO INTERACTCRM
PAGE 1
PAGE 1
PAGE 1
PAGE 8 PAGE 9
PAGE 13
SEE PAGE 6
MENLO SCHOOL PARTNERS WITH SYN-APPS TO ENHANCE
COLWELL
SCHOOL SAFETYMARKET HAS LARGE OPPORTUNITIES
WEBB
PAGE 19
SEE PAGE 26
NTT COMMUNICATIONS AND ARKADIN FORGE
ITEXPO – Las Vegas, NV PAGE 15
PARTNERSHIP
August 11–14 tmcnet.com
CiscoLIVE – Cancun BARRY
RUFFIN
GCCA – Amdterdam June 9
ASCDI
2014 Usa Fall Conference
ACUTA – Boston Nov 3-6 ciscolive.com
PAGE 17
PAGE 27
IRAUDIE
For details visit cloudcommunications. October 8 - 10, 2014
Oct 26-29 acuta.org
com
BOSTON, MA
by Stephane Giraudie, CEO
Voxeet (www.voxeet.com)
The future of

WebRTC — Uniied

Communications
D

espite its potential, WebRTC — the
built-in add-on for browsers that lets applications engage in real time
via voice, P2P ile sharing and video — comes
with a major drawback: It’s a pain in the ass for
companies to integrate with mobile.
I don’t say this to be crude or crass. It’s the
simple truth. Take it from me, the CEO of a
communications startup that moved from an
in-house audio stack to WebRTC last year.
WebRTC was (and still is) in heavy development,
so to have cutting-edge functionalities, we
had to use the development version, which
caused a steady stream of headaches, setbacks
and unknowns. Our server architecture was
handcrated and required an unconventional
integration of WebRTC, but even if it hadn’t
been, little documentation for how to use the
code existed, especially for mobile, where so
much B2C traic happens today.
GIRAUDE continues on page 4 ››

G
ALEA

by Nick Galea,
CEO of 3CX
“VoIP security - are

resellers doing

enough to protect their

customers from being

hacked?”
V
oIP security is a growing concern
for businesses and can be costly
if not addressed properly. he
Communications Fraud Control Association
(CFCA) 2013 global fraud report shows PBX and
VoIP hacking together loses companies over $8
billion.

GALEA continues on page 5 ››

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