Page 30 - Extra Report on Avaya Q1

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Extra report on Avaya BUYER’S GUIDE

Avaya IP Office (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
NMS Adaptive Limited Adaptive CTI - Basic and "Adaptive CTI Basic is an entry-level CTI solution. Adaptive CTI Professional is a fully-featured CTI solution that Avaya IP Office Martin Wirth hmitchell@nms-adaptive.com
Professional
provides a simple but effective way to add computer telephony features to almost any software application.
NMS Adaptive Limited Adaptive Desktop SMS Adaptive Desktop SMS enables users to send and receive SMS/TXT messages from a PC to cell phones. Avaya IP Office Holly Mitchell hmitchell@nms-adaptive.com
Adaptive Desktop SMS is also part of the Adaptive Contact suite of applications.
NMS Adaptive Limited
Adaptive Hybrid Call Recorder
Adaptive Hybrid Call Recorder is a trunk-side call recorder that records all telephone calls made and received Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
fromanymixtureofSIP,AnalogandT1telephonelines.AdaptiveHybridCallRecorderisalsopartofthe
Adaptive Contact suite of computer telephony applications.
NMS Adaptive Limited Adaptive Progressive Dialer The Adaptive Progressive Dialer drives the productivity of people who make business to business calls. Avaya IP Office Holly Mitchell hmitchell@nms-adaptive.com
Comprehensive management reporting enables you to manage your team in the most effective way.
NMS Adaptive Limited Adaptive Predictive Dialer The Adaptive Predictive Dialer drives the productivity of people who make calls to consumers. Avaya IP Office Holly Mitchell hmitchell@nms-adaptive.com
Comprehensive management reporting enables you to manage your team in the most effective way.
NMS Adaptive Limited
Adaptive Messaging
Adaptive Messaging does for email and SMS messages what an Automatic Call Distributor (ACD) does for Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
calls in a call center; it routes, queues and automatically presents messages to the next available user with
the correct skills.
NovaLink GmbH
NovaAlert, NovaMail, NovaTax NovaAlert is an alerting, evacuation and messaging system. NovaMail is a Hospitality Voice Mail. NovaTax Avaya IP Office Martin Wirth martin.wirth@novalink.ch
on NovaBox
is a Call Accounting solution.
Nu Technologies Ltd.
orbi-telxps
Advanced call accounting measures cost, performance and usage for efficient management of telecoms Avaya IP Office
Lorraine Smith
Lorraine.smith@nut.eu.com
system and personnel. The web browser interface also enables users to define graphical displays for performance management.

Oak Telecom recordX Call Recording Call Recording for fixed line, VoIP and mobile recording in a single platform; including call evaluation, reporting and integration with customer's CRM systems. Part of the Comms Suite X (CSX) platform for Avaya.
Avaya IP Office Oak Telecom Ltd.
sales@oak.co.uk

Oak Telecom
reportX Call Logging Comprehensive Call Reporting and Analytics solution including Wallboard display. Modules include Cost, Response, Traffic. Integrates with RecordX. Part of the award winning Comms Suite X (CSX) platform for Avaya.
Avaya IP Office Oak Telecom Ltd.
sales@oak.co.uk

OneStream Networks, LLC
Onstream Global SIP Trunking Global SIP Trunking enables consolidation of worldwide voice services onto MPLS IP connections, ensuring quality, reliability, security and enhanced calling features. Service in 50+ countries and 4,000 cities worldwide.
Avaya IP Office Brian Skidmore
sales@onestreamnetworks.com

Optimum Business Optimum Voice SIP Trunking
Optimum Business SIP Trunking is designed to deliver a premium quality, voice experience to small and medium sized businesses. Designed to provide customers with the full advantage of their IP PBX, and Avaya IP Office
Sharon Gallagher- Klass
sgallagh@cablevision.com
avoid the cost of a telco T-1.
Phonestat
Phonestat
Phonestat drives customer experience by providing a streamlined solution for measuring call handling Avaya IP Office
Stuart Triglone
stuart@phonestat.com
quality and providing agent feedback. By leveraging the voice recording capabilities of Voicemail Pro
implementation is painless and straight forward.
Phybridge Inc.
Phybridge POLRE PoLRE switches deliver Ethernet & power over a single pair of telephony grade wire with four times the Avaya IP Office Steven Fair
steven.fair@phybridge.com
reach of traditional data switches.
Protocol
Imperium
Imperium is a suite with Call billing, Contact Manager and CTI screen-pop interacting. All the modules are Avaya IP Office Raj Kumar raj@protocolsystems-me.com
integrated to provide one interface.
Quest Software Inc.
Foglight Network Management Ensure reliability and efficeincy using Foglight NMS to monitor your entire network and VoIP infrastructure. Avaya IP Office Claudia Coleman nmsquestions@quest.com
System
From QoS parameters to overall health and availability, get complete visibility in a single solution.
Quest Software Inc.
PacketTrap MSP
Detailed monitoring of VoIP quality like MOS, Jitter, packet-loss, latency and network utilization. Monitor the Avaya IP Office Elisabeth Buford Elisabeth.Buford@quest.com
health of VoIP systems, phones and devices. Ability to generate reports and alerts on VoIP metrics
Resource Software Revolution Web Call Accounting
"Revolution Web Call Accounting is a 100% browser based solution that can allocate telecom costs to Avaya IP Office
Nick Kramer
nkramer@sotelsystems.com
International Ltd.
individuals, departments or cost centers. It is equipped with an embedded SQL database engine, built-in
web server and automated reporting.
Resource Software Shadow CMS Enterprise
Shadow CMS Enterprise is a total communication management solution that consolidates communication Avaya IP Office Steve Cummings
scummings@telecost.com
International Ltd.
usage data (i.e. CDR, Hunt Groups, etc.) to assist managers in monitoring, controlling and migrating infrastructure. Communication facilities are the lifeline of most successful businesses.

Resource Software International Ltd.
Shadow Real-Time Dashboard (RTD)
"Shadow Real Time Dashboard (RTD) is a browser based, real-time console that monitors and analyzes data (including Contact Center/Hunt Groups, CDR, etc.). It provides supervisors with instantaneous metrics about Avaya IP Office
Raymond Liljegren
raymond.liljegren@tdc.se
the health of their communication facilities.
Resource Software Shadow OSN Onsite Notification
Offers immediate on-site notification for event/emergency calls. Seconds can make the difference in life Avaya IP Office Steve Cummings
scummings@telecost.com
International Ltd.
threatening situations or when apprehending harassing callers.
Resource Software RSICloud Call Accounting A scalable UC management solution enabling retrieval of call detail metrics for facility planning, customer Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
Software
service, workforce management, bill back and billing reconciliation.
Rogers Communications SIP Trunking SIP Trunking solution
Avaya IP Office Terry MacKenzie terry.mackenzie@rci.rogers.com

Sagemcom
XMediusFAX
By leveraging Avaya's Communication Manager to send and receive faxes, XMediusFAX delivers scalable, secure, and reliable fax services without any additional hardware. That makes it the greenest fax server on Avaya IP Office
Kurt RAMCHARAN
Kurt.RAMCHARAN@sagemcom.com
the planet.
Scantalk ApS
TeamView Office Manager
Office Manager works as customer service/helpdesk for teams or individually with full Microsoft AD, Avaya IP Office
Allan Smith
Sales@scantalk.com
Exchange and Outlook import with phone, mail, web and 3. Party application integration. Supports Avaya
AuraCall Center Elite.
Sonexis Technology
Sonexis ConferenceManager Sonexis ConferenceManager eliminates the costly pay as you go fees of subscription based conferencing Avaya IP Office Dan Watkins dwatkins@sonexis.com
services, while setting new standards for ease of use, control, and security.
Sotel IP Services SoTel SIP Service
SIP Trunking solution
Avaya IP Office
Nick Kramer
nkramer@sotelsystems.com
(Division of Sotel
Systems, LLC)
Spectralink Corporation
SpectraLink 84-Series Wireless SpectraLink 8400 Series standards-based Wireless Telephones provide Unified Communications for on-site Avaya IP Office David Soderholm
david.soderholm@spectralink.com
Telephones
mobile professionals across a wide range of industries, including healthcare, retail, manufacturing and hospitality.

Spectralink Corporation
IP-DECT Server 6500/400
The Spectralink DECT Servers are built on the international DECT (Digital Enhanced Cordless Telecommunications) standard, providing a cost-effective, highly-secure and reliable wireless telephony Avaya IP Office
David Soderholm
david.soderholm@spectralink.com
solution.
TDC Sverige AB TDC Business Trunk
SIP Trunking solution
Avaya IP Office Raymond Liljegren raymond.liljegren@tdc.se

TDC Sverige AB TDC Business Trunk
SIP Trunking solution
Avaya IP Office Raymond Liljegren raymond.liljegren@tdc.se
Telenor Telenor IPT
SIP Trunking solution
Avaya IP Office Lars Krogh
lars.krogh@telenor.com
Telephonetics Inc.
Telephonetics Music on Hold Telephonetics message utility provides customized music and messages for calls on hold in IP Office Avaya IP Office
Steve Maggs
smaggs@telephonetics.com
Software
systems.

SOFTEL Communications delivers innovative business solutions through the
integration of unified communications/collaboration, contact center, IP telephony,
speech technologies and social media applications. We enhance customer service
through a combination SOFTEL-branded and partner products for the enterprise or
as managed services solutions, across the Americas and EMEA.

Soft Risk, Hard Results
Contact us at 877 4SOFTEL, by email at moreinfo@softel.com on our website
at www.softel.com or on Twitter @SOFTELnews