Page 31 - Extra Report on Avaya Q1

Extra report on Avaya BUYER’S GUIDE
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Avaya IP Office (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Telephonetics Inc. Telephonetics IP based audio Telephonetics message utility, coupled with its Web Services interface, allows on line delivery and Avaya IP Office Steve Maggs smaggs@telephonetics.com
services
management of professionally recorded voice prompts and messages for IP Office Voice Mail Pro systems.
Telesoft
PSwitchView
PSwitchView is a windows base call billing platform for the "Avaya IPOffice" and "Avaya Communication Avaya IP Office
Deepak Shingre
deepak@telesoft.in
Manager" platforms. It can scale from a standalone configuration to a Web based centralised configuration
catering to multiple sites.
TelNet Worldwide TelNet SIP Trunking TelNet Worldwide provides comprehensive, highly reliable IP-based business communications services over Avaya IP Office Mark Swope marketing@telnetww.com
our own advanced network. Solutions include flexible and scalable SIP trunking and MPLS services.
TelStrat
Engage Record
Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, agent Avaya IP Office
TelStrat
sales@telstrat.com
evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Provides a total
contact center solution for SMB, enterprise, & cloud.
ThinkTel ThinkTel SIP Trunking
ThinkTel Communications is Canada’s largest, most reliable SIP trunking provider, with exclusive features Avaya IP Office
Jim Dawson, VP Jim.Dawson@thinktel.ca
communications
such as: channel bursting, uControl self-serve customer portal, Surecall for disaster recovery, and flexible contract terms.
Sales

Tri-Line
TIM Professional
For SME businesses, TIM Professional is the perfect call logger. Deceptively powerful with an in-built web- server, it allows managers and teams access to critical business intelligence.
Avaya IP Office
Tri-Line Sales
sales@tri-line.com

Tri-Line
TIM Plus
TIM Plus specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls for up to five PBXs with unlimited display boards. Fully-integrated call recording option.
Avaya IP Office
Tri-Line Sales
sales@tri-line.com

Tri-Line
TIM Enterprise
Advanced call logging with unique objects-based directory that places no limits on hierarchical width or depth. Allows users to reconcile calls across 'on-net' routes, unlimited display boards. Fully-integrated recording option.
Avaya IP Office
Tri-Line Sales
sales@tri-line.com

TSTT TSTT SIP Trunking
SIP Trunking solution
Avaya IP Office Jason Melville jmelvil1@tstt.co.tt
Valcom
VE6023 Telephone Page Server
Valcom’s Telephone Paging Server makes broadcasting page announcements to IP Telephones easy. Avaya IP Office
Dave Ellison
support@valcom.com
Maximize communication coverage by utilizing existing Avaya telephones to receive emergency announcements, general pages, severe weather information or everyday notifications.

Veramark Technologies Inc.
VeraSMART eCAS
Enablescallcollection,analysis,reporting,andcostsavings.CompatiblewithTDM,IP,orhybridnetworks. Add-on capabilities include wireless call accounting and other components for a complete telecom expense Avaya IP Office
Kari Bittner
kbittner@veramark.com
management solution.
Verint Systems Inc.
IP Office ContactStore
IP Office ContactStore allows you to acquire more value from telephony contacts by complementing the Avaya IP Office
Verint Sales info@verint.com
voice recording capabilities of VoiceMail Pro with search and playback of recorded calls.
Support
Verizon Business
VzB IP Trunking Service
IP Trunking is an enterprise-class, Avaya compliant, SIP Trunk-based IP PBX service offering a simple, Avaya IP Office
Robert Kitchen robert.w.kitchen@verizon.com
economical & efficient voice/data solution. Centralized multi-site & burstable options available.
Verizon Business
IPCC VoIP Inbound Service
Verizon combined intelligent routing and call treatment with SIP Signaling to deliver VoIP Inbound Toll Free/ Avaya IP Office
Robert Kitchen
robert.w.kitchen@verizon.com
Local Originations and IP Interactive Voice Response (IP IVR) IP and TDM contact center solutions.
Vodafone Libertel B.V. Vodafone NL SIP Trunk SIP Trunking solution Avaya IP Office Hashim Zeid hashim.zeid@vodafone.com

Vodafone UK Ltd Vodafone FMC Trunk SIP Trunking solution
Avaya IP Office Jeff Hiltz
jeff.hiltz@vodafone.com
Voice Carrier
IntelliSIPTM
IntelliSIPTM Sip Trunking helps businesses significantly reduce their monthly phone bill, and extends the Avaya IP Office
Voice Carrier partners@voicecarrier.com
functionality of their existing PBX with a variety of cutting edge phone services and features.
Channel Partners
VTX Services SA
PBX Connect
SIP Trunking solution
Avaya IP Office
Raimondo operations.voip@vtx-telecom.ch
Carluccio
Wind Telecom
Wind Telecom SIP Trunking SIP Trunking solution Avaya IP Office Cristian Vasquez cvasquez@wind.com.do
Windstream Windstream SIP Trunking
SIP Trunking solution
Avaya IP Office
Boyd Kamer
boyd.kamer@windstream.com
Communications Inc.
Xarios limited Xarios call recorder Xarios is a bulk call recording solution.
Avaya IP Office Ben Cowling ben.cowling@xarios.com

Xima Software
Chronicall Realtime
Realtime finally provides all IP Office customers with clear, precise, and accurate real time information in 'Real Time', no delays, no refresh rates, etc... Supervisors can easily monitor and see how their Groups and Avaya IP Office
Sales
sales@ximasoftware.com
Agents are performing, and complete with wallboards (‘Call Center Canvas’) for display in the call center.
Xima Software
Chronicall
Revolutionary Web Based Call Historical and Reporting Interface, Chronicall provides a true 'Cradle to Grave' Avaya IP Office Sales
sales@ximasoftware.com
web interface, and over 80 Standard Reports. Ease of Use and Installation makes Chronicall a must have
on every IP Office.
Xima Software
Chronicall Recording Library
The ability to easily record calls, find and search for recordings, make copies, and email recordings to Avaya IP Office
Sales
sales@ximasoftware.com
anyone in the world all from the simple to use web interface of Chronicall's Cradle to Grave is a perfect software 'add-on' module for customers needing to capture recorded calls.

XO Communications XO One Managed iPBX "Boost productivity and trim costs with one simple bundle of voice, data, equipment and professional services customized for your business, including local and long distance calling and Internet access.
Avaya IP Office Aldo Ramirez aldo.b.ramirez@xo.com

XO Communications XO SIP
XO SIP Service provides a direct IP handoff to IP PBXs. Range of access speeds, calling plans and features Avaya IP Office Mervat Olds mervat.f.olds@xo.com
available, including virtual DIDs. XO IP network has nationwide footprint.
XO Communications
SIP Trunks/Enterprise SIP
XO Enterprise SIP is a centralized Voice over IP communications solution for businesses with multiple Avaya IP Office
Mervat Olds
mervat.f.olds@xo.com
locations. It provides high-capacity connections using Session Initiation Protocol (SIP) technology to a headquarters location, or to a limited number of primary locations, that in turn connect to a private network;
the private network virtually connects additional branches.
Avaya IQ

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Inova Solutions Inova LightLinkTM
Inova Solutions extends the value of Avaya reporting by allowing customers to monitor key real-time Avaya IQ Jim Mannion jmannion@inovasolutions.com
metrics from multiple platforms on customizable, mobile dashboards and multi-media wallboards.
RMG Networks
Symon Enterprise Server (SES)
Symon provides visual performance reporting solutions that manage the real-time collection, synthesis and Avaya IQ
RMG Connect
info@rmgnetworks.com
delivery of key performance metrics to LED Wallboards, flat-panel displays, desktops and mobile phones for
the purpose of increasing operational efficiency.
Spectrum Corporation
neXorce
The neXorce software solution is a powerful real-time collection and delivery system for the contact Avaya IQ
Dan Boehm
dan@specorp.com
center. Display empowering data and impact daily operations through LCD Screens, Wallboards, Desktops, dashboards.

Avaya Meeting Exchange

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
AudioCodes’ SIP Gateways complement Avaya Meeting Exchange and enable integration with a wide range Avaya Meeting AudioCodes Sales avayainfo@audiocodes.com AudioCodes Ltd.
Mediant 1000 and 2000 VoIP
of TDM interfaces, including legacy Avaya and non-Avaya equipment.
Exchange
Digital Media Gateways
Create a “Private UC Cloud” for your enterprise with greater functionality & reliability while lowering TCO over Avaya Meeting Scott McKechnie smckechnie@crinj.com Communication CRI Application Center
traditional deployments
Exchange
Resources, Inc.
Self contained Conferencing single server. One day remote Install. Core elements inc at this time: Meeting Avaya Meeting Scott McKechnie
smckechnie@crinj.com
Communication CRI IS-Conferencing
Exchange Enterprise Audio Bridge ,Avaya Web Conferencing (AWC) ,Conference Reservation System (CRS) Exchange
Resources, Inc.
,Web Portal.
Avaya Networking

Description
Avaya Platform
Contact
Contact email
Company Solution/Service name

Provides industrially hardened networking solutions for Avaya customers, effectively extending the reach of Avaya into previously untouched and unserviced markets. Tested with Avaya Ethernet Routing Switch 5000 Avaya Networking
Aline Gossein
Aline.Gossein@Belden.com
Belden Inc Hirschmann® Industrial Ethernet Switches
Series and 8800 Series.