Page 29 - Extra Report on Avaya Q1

Extra report on Avaya BUYER’S GUIDE
21

Avaya IP Office (continued)
Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email

G-Tek Electronics Sdn. Gtek AQ101 / AQ102, Standard AQ-101 series with 10 programmable memory keys, which support basic Phone features such as speaker, Avaya IP Office GTek Sales / AEI gilbertchng@g-tek.com.my /
Bhd.
SIP Phone
DND, transfer and conference features suitable to cowork with Avaya series platform.
Sales
gilbertchng@aeicommunications.
com.my
ICR Adventus Systems
Evolution
EVOLUTION integrates with existing business applications, improving overall productivity with total flexibility. Avaya IP Office
Maria Fernandez
mfernandez@icr.es
Evolution Community is a high performance Call/Contact Center application. Evolution Enterprise, is an advanced featured, Call/Contact Center application, with the best cost-benefit relation in the industry.

IDT
Net2Phone SIP Trunking SIP Trunking solution
Avaya IP Office Peter Broes peter.broes@idt.net
Imagine Soft
"CLARity
Imagine Soft CLARity is an Enterprise LDAP based software Solution for Avaya IP Office. CLARity provides Avaya IP Office
Didier Laminette
d-laminette@imaginesoft.fr
advanced call logging and reporting capabilities.
Imagine Soft "Meteor SE / Hospitality Meteor is designed to enhance Avaya IP Office Hospitality features. Meteor SE is easy to install and Avaya IP Office Didier Laminette d-laminette@imaginesoft.fr
Industry
configure. It works as a rich and secure gateway bewteen your PMS and IP Office.
Imagine Soft Meteor
Meteor is designed to enhance Avaya IP Office Hospitality features. Meteor SE is easy to install and Avaya IP Office Didier Laminette d-laminette@imaginesoft.fr
configure. It works as a rich and secure gateway bewteen your PMS and IP Office.
IntelePeer, Inc. IntelePeer CoreCloud SIP IntelePeer’s CoreCloud SIP trunking is Avaya-compliant and offers carrier-grade quality and reliability at Avaya IP Office Dan Sheahan dsheahan@intelepeer.com
Trunking
competitive rates. Our services include PSTN interconnections, DIDs, local, long distance, toll-free and E911.
Interalia Inc
SBX2
With a friendly software interface and secure remote management the SBX2 offers superior agility and Avaya IP Office
Brian Hernandez
bhernandez@interalia.com
ease-of-use to businesses seeking versatile yet simple messaging solution. Applications: ACD, Auto- Attendant, Triggered, MOH and Information-Line messaging.

Interalia Inc
iProMOH
The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to be used for both music/messaging and overhead paging applications.
Avaya IP Office Brian Hernandez bhernandez@interalia.com

ION Networks (fka API Technologies)
ION SA5600-SAL Secure Access Link Appliance
Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway preinstalled, delivering centralized IP connectivity and Avaya application alarming
Avaya IP Office ION Sales
ion.sales.info@apitech.com

IPC Systems, Inc. Unigy
Unigy is a single, unified trading communications and applications platform for trading organizations of all sizes.
Avaya IP Office Bruce Bolcer bruce.bolcer@ipc.com

KnoahSoft
KnoahSoft Harmony
Workforce optimization solutions for Avaya Aura, and Avaya IP Office including Call & Screen recording, Quality & Performance management, Coaching, eLearning, Speech Analytics, Post-call Survey and Workforce Avaya IP Office
KnoahSoft Sales
sales@knoahsoft.com
Management tools.
Komutel Inc. SIT TM (Solution for Integrated SITTM Console for Healthcare, Public Safety, Education, Government and Enterprise. Plug-in design delivers Avaya IP Office Michel Lacasse michel.lacasse@komutel.com
Telecommunications)
enhanced call handling and a wide range of business specific options in a single GUI. Deployment modes
available on premise or in the cloud.
Komutel Inc.
CCS (Call Center Solution)
CCS is a multimedia (including social networks) call center application supporting an unlimited number of Avaya IP Office
Michel Lacasse
michel.lacasse@komutel.com
agents and queues. CCS delivers intelligent call routing, agent mobility and management reporting through
flexible, user friendly configuration.
KPN
VaMo1 SIP Service
SIP Trunking solution
Avaya IP Office Bjorn Borger bjorn.borger@kpn.com
Level 3 Communications
Level 3 SIP Voice services
Level 3 SIP services offer mature solutions backed by deep IP telephony experience, giving you confidence Avaya IP Office
Michael Robles
mike.robles@level3.com
in your migration and integration efforts. Build your enterprise communication foundation with a trusted
partner.
Libatel SharpDial connection
SharpDial, A web-SQL based call accounting solution, interfaces with Avaya IP Office to collect data and Avaya IP Office Giselle Bou gghanem@libatel.com
generate reports on every call made through the system.
Ghanem
LiveSentinel
miAlert family of Nurse Call The miAlert family of products are designed for Independent and Assisted living facilities. There is a base Avaya IP Office
Kevin Moroz
kmoroz@livesentinel.com
emergency alert systems.
unit that connects back to the PBX and peripherals including pendants and pull cords used to signal an
alert.
Lumos Networks
Lumos Networks SIP Trunking
Lumos Networks provides technically advanced SIP Trunking allowing customers to use connectivity Avaya IP Office
Lumos Networks sales@lumosnet.com
efficiently,sharingthesamecircuitforvoice,InternetandWideAreaNetworking. Wearetrustedadvisors.
Sales
MegaPath Inc.
Megapath SIP Trunks SIP Trunking solution
Avaya IP Office Victor Diloreto victor.diloreto@megapath.com
Metropolis OfficeWatch Telemanagement
OfficeWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 alerts, toll Avaya IP Office
Sales
sales2014@metropolis.com
Technologies, Inc
fraud detection, trunk analysis, and robust reporting features for improved efficiency and profitability.
Metropolis ProfitWatch Telemanagement ProfitWatch for Hospitality is an extremely user-friendly call accounting application that provides accurate bill- Avaya IP Office Sales
sales2014@metropolis.com
Technologies, Inc
back, customizable rate tables, 911 alerts, toll fraud detection and trunk analysis for improved efficiency and
profitability.
Metropolis ProfitWatch
ProfitWatch for Hospitality is an extremely user-friendly call accounting application that provides accurate Avaya IP Office
Sales
sales2014@metropolis.com
Technologies, Inc
bill-back, customizable rate tables, 911 alerts, toll fraud detection and trunk analysis for improved efficiency and profitability.

Metropolis Technologies, Inc
OfficeWatch Telemanagement
OfficeWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 alerts, toll fraud detection, trunk analysis, and robust reporting features for improved efficiency and profitability.
Avaya IP Office Sales
sales2014@metropolis.com

MTS Allstream
MTS Allstream SIP Trunking Service
Allstream’s high-performance network delivers secure, dependable business communications from coast to coast in Canada. Our 30,000 km fibre-optic backbone combines advanced IP connectivity, digital switching, Avaya IP Office
Mirna Ajanovic
mirna.ajanovic@mtsallstream.com
Ethernet-featured services and the latest security technologies
Multi-Tech Systems, Inc.
FaxFinder IP Fax Server Model Send and receive faxes from your computer. FaxFinder IP combines quality hardware and industry-leading Avaya IP Office
Sales
sales@multitech.com
FF240-IP
fax routing software to reduce costs while enhancing productivity by transmitting faxes using existing
network resources.
Multi-Tech Systems, Inc.
FaxFinder Fax Server Analog Send and receive faxes from your computer. The FaxFinder combines quality hardware and industry-leading Avaya IP Office
Sales
sales@multitech.com
Model FFx40
fax routing software to reduce costs while enhancing productivity by transmitting faxes using existing
network
Mutare
EVM Plus giSTT
Unified Messaging solution monitors voice message store, delivers copy of audio with text transcription to Avaya IP Office
Rich Quattrocchi
rquattrocchi@mutare.com
email, SMS and IM. Escalation delivers notification in escalating pattern; Monitor provides mailbox status reporting.

Mutare
EVM Plus with giSTT Hosted Speech to Text Service
EVM Plus with cloud-based giSTT Speech-to-text transcription service. Solution monitors voice message store, delivers copy of audio with text transcription to email, SMS and IM and provides escalation notification Avaya IP Office
Rich Quattrocchi
rquattrocchi@mutare.com
and mailbox status reporting.
Net2Phone
Net2Phone SIP Trunking Net2Phone's managed hosted platform allows you to create and manage SIP Trunks for your customers, Avaya IP Office Sales
sales@net2phonesiptrunking.com
providing them with savings up to 90% off traditional calling services
NMS Adaptive Limited Adaptive Contact Centre "The Adaptive Suite adds inbound and outbound capability to the IP Office. Modules include Progressive Avaya IP Office Holly Mitchell hmitchell@nms-adaptive.com
and Predictive Dialing, Email and Multi-Media Blending, Web Chat and Web Call-Back and Call Recording.
NMS Adaptive Limited
Adaptive Web Assist
Adaptive Web Assist provides Web Chat and Web Call-Back facilities, enabling website visitors to request Avaya IP Office
Holly Mitchell
hmitchell@nms-adaptive.com
assistance. Adaptive Web Assist is also part of the Adaptive Contact suite of applications.

SOFTEL Communications delivers innovative business solutions through the
integration of unified communications/collaboration, contact center, IP telephony,
speech technologies and social media applications. We enhance customer service
through a combination SOFTEL-branded and partner products for the enterprise or
as managed services solutions, across the Americas and EMEA.

Soft Risk, Hard Results
Contact us at 877 4SOFTEL, by email at moreinfo@softel.com on our website
at www.softel.com or on Twitter @SOFTELnews