SkypeBuzz Q3 2017

SkypeBuzz
A report on Skype for Business and the community, innovators, developers, and users
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02 Five9 Integration Adapter for Microsoft Dynamics 365 CRM Now Available via Microsoft AppSource
02 Comcast Business VoiceEdge Adds Integration with Microsoft O ce 365 to Help Enhance Business Productivity
Business News
Enghouse Interactive Releases Communications
UCenter 10.0
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pdated contact center application enhances agent experience with intelligent SMS routing and integration,
task and activity queuing, and support for O ce 365 Federated Agents; Extends exibility for both on-premise and hosted deployments
PHOENIX, AZ - Enghouse Interactive has introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its award-winning contact center platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omni-channel customer experience.
“CC 10.0 delivers a tighter than ever portfolio integration through TouchPoint, allowing
for seamless switching between interaction handling, quality management and workforce scheduling,” said Enghouse Interactive Vice President of Product Management, John Cray.
As the linchpin for Enghouse Interactive’s cross-portfolio integration strategy, TouchPoint brings the power of Enghouse Interactive Communications Portal to the SMS channel for Communications Center. e intelligent handling of SMS campaign responses distinguishes messages that require a human touch, such as the rescheduling of an appointment, and automatically routes to agents, enabling a seamless customer journey. Also of note is the expanded capability of Contacts Search that o ers more powerful, expedited free-text searching, and integration with Active Directory.
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Pexip® In nity Fusion Certi ed as Interoperability Solution for Microsoft Skype for Business Server
Pexip so ware earns Microso certi cation
OSLO, Norway & NEW YORK - Pexip announced its In nity Fusion product was certi ed by Microso as a video interoperability solution for
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