Page 15 - Telecom Reseller AugSep 2014

August/September 2014
Telecom Reseller 15
Masergy launches
Avaya Demystified continued...
to minimize downtime. IT teams can also leverage to check relevant call logs and view real-time
real-time unified UCaaS Analyst to reduce time to resolution from performance statistics helps us resolve issues in a
replaced with a three-digit number to represent days to minutes. Key features include:
timely manner and improve overall performance
the particular gateway. The slots in the gateways communications l End-to-end UC performance visibility across at our branch offices.”
were represented by a “V” followed by one digit. WAN infrastructure
UCaaS Analyst is available free of charge to
The ports were still a two-digit number. So, port analytics
l Unlimited monitoring of endpoints for all all Masergy’s unified communication customers.
number 004V302 would be the second port on the subscribed users and services
Moving forward, Masergy will continue
Media Module in slot three of Media Gateway 4.
l The ability to manage, filter and analyze data to improve UCaaS Analyst with enhanced
And as always, if you have any questions Minto actionable insights
administration and user control features. UCaaS
please call 800-452-6477, or visit us at www. asergy Communications Inc., a global l Powerful search engine to quickly locate Call Analyst is delivered from the cloud which means
medak.com. TR
leader in managed networking, Data Records (CDRs)
that all upgrades and new features are instantly
advanced cyber security and cloud
l Consistent user experience anywhere in the available without the need for new software or
services, announced today the availability
world
hardware upgrades.
of its UCaaS Analyst - the industry’s first cloud-based analytics solution for enterprise “Real-time analytics are critical for enterprises to identify and rapidly resolve business Masergy’s award-winning UCaaS with Global Presence provides an all-in-one business
unified communications. Accessible via
communication issues,” says Tim Naramore, communications service – connecting
SUBSCRIPTIONS
Or change address, unsubscribe Masergy’s Intelligent Service Control (ISC) Masergy’s Chief Technology Officer. “Masergy’s information, people and resources anywhere,
Call: 800 667-8965 • Fax 360 260-9726 application, the new solution offers a dynamic UCaaS Analyst gives customers visibility into anytime. The company offers a redundant carrier-
Web: www.avayaextra.com dashboard with Unified Communications as
essential data for strategic business planning
grade platform for voice, video, mobile, instant
Email: publisher@usernews.com
a Service (UCaaS) performance metrics. This and growth. “Masergy’s UCaaS Analyst provides messaging, presence and web collaboration for
ADVERTISING
enables enhanced business planning through real- great insight into our voice network across the a wide range of enterprises and multi-location
Call: 360 260-9708 • Toll Free: 800 667-8965 time analytics.
enterprise,” says Matt Patterson, IT Infrastructure organizations. Masergy also offers comprehensive
Fax: 360 260-9726
Web: www.telecomreseller.com/avayaextra
UCaaS Analyst enables customers to proactively Manager at Panavision, a leading manufacturer engineering consultation and best-in-class
solvevoiceoverIP(VoIP)andUCqualityissues
ofhigh-precisioncamerasystems.“Theability
customersupport. TR

NewVoiceMedia

strengthens

leadership team with
senior appointment

N
ewVoiceMedia, the leading provider
of cloud contact centre solutions, has
strengthened its leadership team with
the appointment of Kev Willers as SVP Services.
Willers will be responsible for global pre-sales
and services and brings more than 23 years’
IT industry experience to NewVoiceMedia.
Kev joins from salesforce.com, where he was
responsible for customer success and partner
programmes. He has also held leadership
positions at Symantec and Parametric
Technology Corporation (PTC).
The new position closely follows
NewVoiceMedia’s investment of $50m from
Technology Crossover Ventures, Bessemer
Venture Partners, Highland Capital Partners HELPING YOU GET THERE. GREATAMERICA.
Europe, Eden Ventures, Notion Capital and
salesforce.com, and is a key milestone in the
company’s rapid international expansion. Now spanning 116 countries and six continents,
NewVoiceMedia is outpacing the cloud contact
centre market fivefold1 and has doubled its
number of staff over the last year to meet
increased demand for its technology.
CEO Jonathan Gale comments, “It gives me
great pleasure to welcome Kev to the team as
we continue to accelerate the scale of our global
operations.
“With his extensive industry expertise, GreatAmerica is committed to helping you achieve greater
Salesforce background and impressive leadership success by providing financing solutions and complementary
experience, Kev will be invaluable to the business
as we further reinforce our position as leader in business services.
the cloud contact centre market. We look forward
to his contribution to NewVoiceMedia’s future”.
Commenting on his appointment, Kev
• Innovative commercial equipment financing solutions from the largest
said, “Organisations want to gain maximum private independent small-ticket equipment finance company in the U.S.
value from their IT investments, while driving
innovation and business advantage, so it’s no surprise that NewVoiceMedia’s award-winning • Expertise to help you implement, finance, bill, and monitor your
true cloud solutions, with their seamless managed services: voice, print, and IT
Salesforce integration, have enabled the
business to quickly expand its global customer • Fast and flexible financing from a dedicated team of communications
base. As the demand for innovative true cloud
technology continues to grow, NewVoiceMedia and IT professionals
is disruptingone of the biggest markets in the
world, transforming the way companies do
business and driving our customers’ success. I
look forward to helping support our continued
growth”.
Kev holds a First Class Honours Bachelor’s
Degree in Computer Science from the University
of Leeds. In his spare time he is a keen triathlete
and enjoys racing and competing in Ironman
events and cycle sportives.
www.greatamerica.com | 888.307.2641
Moreatwww.newvoicemedia.com TR

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