Page 27 - Telecom Reseller AugSep 2014

August/September 2014
Telecom Reseller 27
Nortel Notes
for several years but what really pushed them Virtually all of your users have been taught for it through ESA (Emergency Services Access). If
over the edge was when the president heard
many years to simply assume that that just dialing you don’t already have it, download the document
a presentation on Kari’s Law. Now I need to 911 will get them help right away. It’s an easy called Emergency Services Access Fundamentals
set up 911 as my emergency services number thing for everyone to remember, but when it from Avaya.
instead of 9911, but how can I get 9911 to still doesn’t work, (put bluntly) people die.
I consulted with one of my favorite authorities R
alert me? I’m sure some of my users will still I believe the best way to do this is to do exactly on this, Gene of GHTROUT.com, and was advised UFFIN
think they need to dial a 9 first.
what you suggest, then make 911 an SPN (Special to handle it along these lines (quoting with his
ANumber) in BARS. Configure the SPN to send permission):
by Phil Ruffin
QFirst, let me express my personal the number to a RLI (Route List Index) just for “The accepted way to do this is:
I’ve been pushing my management “thank you” to you and whoever this, and answer the LTER (Local Termination) 911 is your ESDN
toletmeopenupthePBXtoletmy got the ball rolling at your company.
prompt with YES. That should take the caller’s Create a DMI that does absolutely nothing. No
users dial 911 without dialing 9 first
More organizations need to take action on this.
9-911 call and redial it locally as a 911 call, forcing
DEL or INST.
SPN 911 is pointed to an RLI that has
LTER=YES and uses the empty DMI you created above.
Not sure why you need that DMI, but Fletch
says do it. Must be a bug somewhere.
When this is done, 9,911 and 911 both resolve YOUR TICKET TO BECOMING A CLOUD
to the 911 ESDN”
COMMUNICATIONS SERVICE PROVIDER
For anyone unfamiliar with the Kari’s Law
effort, please visit change.org/karislaw and get
involved in making us all safer. It’s important.
QVodia's cloud-ready IPPBX software offers an unparalleled go-to-market hosted
I get calls telling me that phones at IPPBX solution for managed service providers (MSP) of all sizes through a robust
desks (that I thought were vacant)
have messages and they need to listen
platform that delivers the highest levels of service uptime and scalability. Vodia
to the messages. Usually there is no message, IPPBX software is purpose-built to help new service providers realize economies of
no mailbox, just the light is on the phone. Why
do phones suddenly decide to turn on their scale and drive down startup costs by being able to serve multiple client
message lights?
organizations on a single hosted PBX server in the cloud, and eliminating the need
Afor dedicated hardware for each individual customer. The subscription-based SaaS
I see this as well, and here’s what I think
happens most of the time.
A user leaves the company (for pricing model is further designed to help keep IT costs consistent or even lower
whatever reason), and I get a termination notice than packaged software for the end-customer while providing a steady recurring
so I can delete the user. At that time I will delete
the mailbox (or sometimes change the password revenue stream for the service provider, creating a win-win situation for all. With
and give it to their manager) and remove the plug-and-play endpoint set up, multi-tenancy, advanced contact center
name from the phone’s extensions. If I don’t check,
I may miss the fact that the user has a message functionality, enterprise mobility and rich collaboration features, you now have all
indicator active. Deleting the mailbox does not the tools you need to start your own cloud communications business in no time and
extinguish the indicator. If I do check, I can turn provide a great user experience to your customers.
off the indicator using my phone. You can do this,
too. Program a key with MCK (Message Cancel
Key). Press the MCK and dial the extension. If
the indicator by the MCK flashes, press it again
to cancel the message waiting. That’s all there
 Zero startup costs
 Recurring revenue stream
is to it. Once you have the key, you may notice
that whenever you talk to someone in the same  Unlimited extensions and call paths  Full control of minutes
system, you can tell whether that user has a  Multi-tenancy
 Free server redundancy
message waiting. It’s interesting, and even useful
sometimes. TR
 Full white labeling
 Plug-and-play setup

Tech Twitter Scoreboard cont...
 BYOD
 Call and data security
 Full admin level control
 Pay-as-you-go
| Carriers | Transit | Peering | Wholesale | Co-
Location | Cable | Broadband | Data Centers |
Cloud | Hosting | PBX/IP/SBC, Cloud/Hosted
Communications | VoIP/SIP Trunking | Cloud
APIs Apps | Saas-Paas | Contact Center Solutions Call us today:
| SDN-Software Defined Networks & NFV-
Network Functions Virtualization - Bandwidth +1-617-399-8147
Management | Phones and Special Devices |
Security | Specialty | Management | Billing | Call
Accounting | Microsoft Lync Apps | WebRTC
| OSS | TEM | Payment Processing | Chat-Pic
Apps | Collaboration | MDM-Mobile Device
Management
I post an updated Scoreboard each week on the www.vodia.com +1-617-399-8147 sales@vodia.com
Telecom Reseller website. You can access it at... tinyurl.com/oybbhy9
Bottom-line – Twitter is a must-have for
customer service and the fastest, best way to post
promotions, press, products, specials, buzz, events, VodiaNetworks VodiaPBX
reports, support issues and more. TR

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