Page 22 - Communication within Today's Modern Hospitality Industry

CHAPTER SIX INTRODUCTION CONTENTS CHAPTER CHAPTER CHAPTER CHAPTER CHAPTER CHAPTER STUDIES GLOSSARY
CASE
ONE
TWO
THREE
OF TERMS
FIVE
SIX
FOUR
DIFFERENT PEOPLE. MANAGEMENT I.T. STAFF SECURITY
DIFFERENT NEEDS.
It’s important to consider the nature of individual Focused on business goals Providing reliable, cost effective Protecting facilities, assets and people
from threats
and profitability
communications for all
job roles within your business. How do the roles
and goals of your management team differ Managers are ultimately responsible for day-to-day When devices or systems go down, everything In a volatile and unpredictable world, your security
from those of your finance or security staff? operations and safety. They are judged on how is affected. And the responsibility for providing teams face immense challenges. Responsible for
What are individuals looking to gain through competitive the company is and how profitable reliable communication tools that work seamlessly safeguarding facilities and assets while keeping
communications and how can you help get them it is. To management, communications have to lies within the I.T. team. It’s quite a challenge. workers, clients, guests and the public protected
there? These are questions which will help you unify the workforce so everyone has the tools they They have to recommend new technology that from threats, they rely on reliable communications.
decide how much of a role communications needs need to be as efficient and productive as possible. fulfills today’s requirements while making sure it’s Security managers and guards need to be
to play in your organisation and what the best Tasks have to be managed precisely so roles can scalable for the future – and then implement the connected at all times, wherever they are working,
solutions are for different people. Let’s take a look be changed and communicated to cater for spikes solution with minimal disruption. I.T. teams will so they can respond quickly to incidents. Reliable
at some of these roles. in demand or unexpected incidents – it’s all about be looking for communication solutions that are fit communication with security teams is a vital lifeline
optimising uptime and minimising downtime so the for purpose, reliable and cost effective. Their goal that facilitates around the clock, up to the minute
company thrives and customers stay satisfied. is to balance the needs of the end users, while monitoring. And discretion and confidentiality
minimising the time they themselves spend on too so people are not disturbed or alarmed when
fixes and troubleshooting. incidents are being investigated.

FRONTLINE EMPLOYEES OPERATIONS FINANCE HEALTH & SAFETY

Working the day-to-day operations at Building and coordinating Balancing the demand for investment with Responsible for keeping people safe and
maximum productivity efficient processes the profitability of the business regulatory compliance
What about people on the frontline? The workers How about the back-room teams that introduce the Finance have the unenviable task of having to The safety of employees, customers and visitors
at ground level that make things happen and rely processes that streamline end-to-end operations? balance investment in future-proof, business is crucial – incidents can have devastating
on their equipment to get the job done. For these These people are responsible for creating and enhancing technology with control of expenditure. consequences for the individuals involved and
people, communications is about having the very implementing a seamless workflow of tasks That’s challenging in an era of tightening budgets the organisation through bad publicity, fines and
latest information at their fingertips so they have across individuals and teams – and they have to and greater accountability. So how can unified prosecution. Health and safety teams must identify
the confidence to make the right decision in the demonstrate accountability for meeting deadlines communications help? One of its main benefits and control the risks and mitigate the impact,
moment. If a customer changes an order, they need too. For them, unified communications has to connect is creating a more productive workforce, which ensuring adherence to laws and regulations. Unified
to know details immediately so they can minimise everyone, irrespective of device or location, to enable means a more efficient business and less wastage communications helps them do this by connecting
any time wasted. If traffic delays threaten a delivery, seamless collaboration and coordination. When of time and money. For finance teams, this eases people so potential incidents can be identified early
the driver needs to be notified instantly in order everyone is connected, work assignments can be the strain on expenditure and helps them find the and emergency responses put rapidly into place.
to reroute and keep the delivery on schedule. And actioned more efficiently in real-time. Commands right balance between investment and cost. An Reliable, robust communications are designed around
for remote workers, it’s good to know help is just a are received immediately, misunderstandings and efficient operation is also more stable and easier safety and can include automated safety monitoring
button push away. inaccuracies are eliminated and response times to forecast, an important consideration when for lone workers and intrinsically safe certification for
optimised. Everyone pulls together to get the job done. making critical long-term decisions. potentially explosive environments.

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