Page 31 - Law Society of Hong Kong MPMC Manual v8 - With checklists (1 March 2018)

Practice Management Course | Unit 3
Talent Management

better about what just happened. Reinforce the action and
agree on follow up. Some examples might be:
• When will you have this done by? (if appropriate)
• So you’re going to do [solution] by [date] then? Ok I’ll
follow you up on [date].
• So if I check in, say [date], then you’ll have it done?
Great I’ll speak with you then.
6. Show your support Some examples might be:
• Is there anything else I can do to help?
• Ok, I’ll also work on [part of solution]
7. On-going problem If there is an on-going problem, refer to 3 above regarding
how to find out about the problem.
Agree to the problem (above) is slightly different. Point out
that there is an on-going problem. For example:
• I’m confused. I have asked you [number of] times to
[problem] and last time you told me it would be done by
[date]. What’s happening?

Obtain agreement that it actually is a problem. Some
examples might be:
• What could be wrong with that?
• What do you think it demonstrates to me when the
[problem] keeps repeating?

Explain the consequences to the other person. Some
examples might be:
• If this keeps happening, it places me in a position where
I’ve got no choice but to [consequence]. Is that the
outcome you want?
• Our values [or rules or processes] say that
[expectations], and when the [problem] is repeated, the
values [or rules or processes] are not being upheld. Is
that your intention?
• Part of your role is to perform [task]

Reflection questions

How to use the reflection questions
These questions have been designed to help you reflect on the material in the unit and check your
understanding of some key themes and concepts. Completing them is optional, but we encourage
you to take the time to do them to help reinforce what you have read and highlight any areas of
uncertainty. If you are uncertain about the content covered in the reflection questions or your
answers to the questions, it is a good idea to raise a question during the workshop.

Reflection questions for Unit 3
(1) What are the elements of effective work environments?
(2) Generally, is there honest and open communication in your workplace? How would
you maximise such communication?
(3) What does constructive conflict entail?
(4) Have you worked in a team with a high level of collaboration? If so, why do you think
there was such high level of collaboration in the team?
(5) What deters real collaboration? How would you induce collaboration?
(6) What is effective influencing? Do you engage in effective influencing? Describe one
situation where it worked and one situation where your technique was not successful.
In the latter case, discuss how you would change your approach in the future.

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