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tional material, including business cards and
websites. If you don’t see it, ask for it.

Confidence A confident mortgage broker does not use
words such as: “I will see,” “Maybe,” “prob-
ably,” “Chances are.” They instead use
words like: “I will,” “I know that…,” “Cer-
tainly,” “I’m absolutely sure,” “I’m positive
that…,” I have no doubt that…,” and “You
will.” This level of confidence comes from
their knowledge of the business they are in,
and the experiences they have had. This
confidence will tell you that they know their
business and that you are in good hands.

Experienced An experienced broker has seen many sce-
narios from working with different types of
cases over their lifetime in the business.
This experience will allow them to deal with
your unique situation confidently, if you
have one.

Knowledgeable Knowledge does not only come from what
your broker learnt about rules, regulations,
and solutions in books. Your broker should
be knowledgeable about the industry, in-
cluding both historical and expectations. As
a result, they can apply the best solutions to
your case and get you the best deal ever.

Transparent A good broker will not hide important infor-
mation from you. They lay everything on
the table so you can understand how they
arrive at your solution. They don’t wait for

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