Page 117 - BSIT Course Syllabus (2019-2020)

planning Management Online relationship
2. Differentiate Group presentation references
functions of supply Lab Exercise 5 – Product Apply techniques on
chain and demand database and inventory Exercises/ quizzes dialing with customers
chain
3. Describe the
advantages of
customer
relationship
management

2 MIDTERM EXAM
After the completion of the V. Customer Small-group discussion Reference book Reaction paper about
unit, students should Relationship CRM and demand chain
be able to: Management Interactive class Computer/ management
1. Analyze the 1. Advantages of CRM discussion Laptop
scenarios of Present the terminologies
customer 2. CRM process Online and techniques on
relationship 3. eCRM past / present / references customer services and
management in future relationship
2 2
different time frames 4. demand chain
management

Lab Exercise 6 – Creation of
Product Tagline and product
description

After the completion of the VI. Legal Issues Small-group discussion Reference book Reflection paper about the
chapter, students should 1. Copyright ethical issue and
be able to: 2. Intellectual property rights Interactive class Computer/ intellectual property rights
1. describe the 3. Other legal issues discussion Laptop and claims
principles and basics
8 10 of the legal issues Group presentation Online Apply computer ethics
2. explain the definition Lab Exercise 7 – Product sorting references rule and limitations.
of copyright and to e-commerce website Exercises/ quizzes
intellectual property
rights.

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