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3.28.7 References ......................................................................................................................... 66

3.28.8 Cessation of Benefits.......................................................................................................... 67
3.29 REDUNDANCY POLICY ............................................................................................................... 67

3.30 MEDIA ....................................................................................................................................... 67
3.31 CASH HANDLING PROCEDURES ................................................................................................ 67

3.32 LONE WORKING PROCEDURE ................................................................................................... 68
3.33 CUSTOMER COMPLAINTS ......................................................................................................... 68
3.34 AGGRESSIVE CUSTOMERS ......................................................................................................... 69

3.35 Hygiene Policy ........................................................................................................................... 69
SECTION4: BENEFITS ............................................................................................................................. 71

4.1 ANNUAL LEAVE ........................................................................................................................... 71
4.1.1 Calculation of Holiday Entitlement ...................................................................................... 71
4.1.2 Illness during Annual Holiday ............................................................................................... 71

4.1.3 Applying for Annual Leave ................................................................................................... 71
4.1.4 Carrying over Holidays into the following holiday year ....................................................... 71

4.1.5 ACCRUING ANNUAL LEAVE DURING PERIODS OF CERTIFIED SICKNESS .............................. 72
4.1.6 Public Holidays ..................................................................................................................... 72

SECTION 5: HEALTH AND SAFETY ......................................................................................................... 73
5.1 HEALTH AND SAFETY POLICY ...................................................................................................... 73

5.2 YOUR RESPONSIBILITIES .............................................................................................................. 73
5.3 ACCIDENTS AT WORK .................................................................................................................. 73
5.4 FIRST AID ..................................................................................................................................... 73

5.5 CLOSED CIRCUIT TELEVISION ...................................................................................................... 73
5.6 EMERGENCY EVACUATION PROCEDURES ................................................................................... 73

5.7 NEW EMPLOYEES ........................................................................................................................ 74
5.8 VISITORS/CONTRACTORS ............................................................................................................ 74

5.9 EMPLOYEE WELL-BEING, WELFARE AND SAFETY. ...................................................................... 74
5.9.1 Objectives ............................................................................................................................. 74

5.9.2 Related Polices ..................................................................................................................... 74
SECTION 6: FACILITIES .......................................................................................................................... 76
6.1 ENCLOSED WORKPLACE SMOKE-FREE POLICY ............................................................................ 76

6.2 USE OF COMPANY EQUIPMENT AND STATIONERY .................................................................... 77
6.3 PERSONAL MOBILE PHONES ................................................................................................. 77

SECTION 7: PUBLIC HEALTH EMERGENCIES .......................................................................................... 78
7.1 Introduction..................................................................................................................................... 78
7.3 Communication ......................................................................................................................... 78

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