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limited and all reasonable adjustments will be made. All reasonable measures will be taken to ensure
that disabled staffs are given the opportunity to participate fully in the workplace, in training and
career development opportunities.

3.5.6 Harassment
The Company will take all possible reasonable measures to ensure that employees, contractors,
suppliers and customers are not subjected to harassment on any grounds.

3.5.7 Responsibilities
The Company will ensure that all its policies and procedures are kept regularly under review to ensure
that they operate within this equality policy. Company Directors have particular responsibility for the
implementation of this policy, but all employees are required to ensure that the policy is maintained
and implemented. Any employee who fails to observe the principles of this policy will be subject to
the Company's disciplinary policy. Serious breaches of this policy, including sexual or racial
harassment, may result in the summary dismissal of the perpetrator.

3.5.8 Complaints
In the first instance, if you have any complaints relating to equality you might prefer to raise the matter
informally, either directly with the individual concerned, or with a MANAGER or with another member
of management. Alternatively, or if your complaint has not been resolved informally, your complaint
should be reported formally in writing to a MANAGER or another member of management who will
investigate the matter in accordance with the Company's grievance procedure. Complaints of
harassment should be dealt with in accordance with the Company's separate harassment policy.

3.6 PROFESSIONAL CONDUCT

We have a clear expectation that whilst you are employed by the Company, you will not engage in any
activity that might compromise our reputation in any way. You are expected to deal with all our
customers, clients and fellow employees in a courteous and professional manner at all times.

3.6.1 ITM Tech Code of Conduct

The following outlines the expectations and requirements the employer places on its employees. For
their part, the employer will treat all employees with courtesy and respect.

Employees shall:
• Recognise at all times that they represent the client and should do so in a calm, courteous and
transparent manner.
• Be required to maintain proper standards of appearance while on duty.

• Complete the required tasks promptly, and diligently, unless there is due and sufficient reason
not to.
• Remain at their place of work at all times unless permission to leave is granted or there is
sufficient cause.
• Ensure that all oral or written statements made by them of whatever description are true,
legible and accurate.
• Maintain carefully all documents and ensure that any alterations, disposal or erasure of
documents is carried out only with proper authorisation and signature.
• Maintain confidentiality on any matter relating to the employer or its clients, either past or
present.

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