Page 149 - Catalogue Ocedis 2023 EN

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5 CLAIMS – RETURNS
5 1 Complaints procedure To be admissible any complaints relating to a a a a a a visible defect or or non-conformity of a a a a a a a a Product in in in in the the the Customer's Order (other than complaints re- lating to to a a a a a a a transport problem the the the consequences of which are defined in fin in in in in Article 4 above) must be made fin in in in in writing and sent to our our Company within forty-eight (48) hours of of delivery of of the Product After this period no complaints relating to to visible defects or or the the the conformity of the the the Products to to to the the the Order shall be taken into account by our Company Complaints must be issued in in in in writ- ing ing ing by email to the the following address: scom@ocedis com com com it being specified that the the the Cus- tomer must include in in in in their complaint any proof of the the non-conformities observed Receipt without reservation reservation of the the Prod- ucts by the the the Customer or or reservations is- sued after the the the claim period provided for for in this article therefore covers any visible de- fects and/or non-conformity with the the the Order Similarly use by the the the Customer of Products deliv- ered that do not conform to to the the Order releases our Company from all liability and and covers any any visi- ble defects and/or non-conformity with the Order 5 2 Returns
Product returns are only authorised if our Compa- ny ny has previously agreed to them in in writing and must be received by our Company free of all costs as new in in in in their original packaging at the the follow- ing ing address: OCEDIS ZI de de Fétan 69 allée des Peupliers 01600 TREVOUX – FRANCE
The shipping costs shall be charged to to the Cus- tomer The returned Products shall be be accompanied by a a a a a a a a return return slip to to be be be attached to to the the the parcel and must be be in in in in the the the same condition as when they were deliv- ered by our Company (including packaging acces- sories instructions etc )
Complaints accepted by our Company shall only give rise on on its own initiative to a a a a a a a a a free replace- ment in in the the same quantities of the the Product(s) recognised as non-compliant
- - for for a a a a a a a a request by by phone: the the the the Customer shall re- caused or or or or sustained by by the the the the Product turn the the the the the the the signed order form and and the the the the the the the General Terms It is is is is therefore the the the the the the the Customer's responsibility in in in the the the the the the the and and Conditions to our Company by email canister quality
3 2 Confirmation/acceptance of the Order Any Order shall only become final after it has been confirmed by our Company It is the the the Customer’s responsibility to to to check the the the accuracy of the the the Order and to to to report any errors immediately In the the the absence of of proof to the the the contrary the the the data recorded in our Company’s computer system shall constitute proof of of all all transactions concluded with the Customer Our Company reserves the the right to to cancel or re- fuse any any Order from a a a a a a a a Customer with whom there is is a a a a a a dispute relating to to the the payment of a a a a a a previous Order For any questions relating to to the the follow-up of an an Order the the Customer may call +33 (0)4 74 08 50 50 50 50 Lines are open from from from Monday to to to to Friday from from from 8
30 30 am to to to 12 pm pm pm and from from from 1 1 30 30 pm pm pm to to to 5 5 pm pm pm (cost of a a a a local call) 3 3 3 3 Amending an Order All Orders are binding and irrevocable If the the the Cus- tomer wishes to to modify their Order Order they may contact our Company by by email or by by phone (on the following number: +33 (4)74085050) Their Order – – if i the the the Product has not yet been shipped – – may then be be modified subject to the the the the availability of of the the the the Products in question and a a a a a a pos- sible revision of of the the price 4 DELIVERY
4 1 Shipping – Transfer of risks
Our Company shall notify the the the the Customer of of the the the the shipment of of the the the the the the Products by by email email at the the the the the the email email ad- dress provided by by the the the the the Customer when placing the the the the the Order (i e e e e e e e e e e e e e on the the the date hereof: scom@ocedis com) Unless otherwise stipulated the the the Products shall be shipped at at the the the the the Customer’s expense and risk regardless of of the the the the mode of of transport whether the the the the shipment is carriage paid or or not not and and notwith- standing the the the retention of of of of title clause referred to below and and regardless of of of of the the the mode of of of of shipment of of of of the Products Unless otherwise stipulated the the the transfer of risks
shall occur as as soon as as the the the the Products are shipped by our Company From that moment on on on the the Cus- tomer shall assume responsibility for any any damage
event of damage
loss or or or missing items to to to issue any any reservations or or exercise any any recourse to to the the carriers responsible (under the the the terms and con- ditions referred to in the the “Place of delivery – Re- ceipt” section below) 4 2 Delivery times
Our shipping/delivery times
are are established from the the the date of of registration of of the the the Order and are are indi- cated in the the the confirmation email These delivery times
are given as an an an indication only and our Company shall not be held liable for them Our Company is is authorised to make deliveries in in whole or in part Any partial delivery delay shall not justify the the the can- cellation of of of the the the Order in in progress the the the payment of of of damages or or give rise to to penalties of of of any kind or or to to deductions whatever the causes and conse- quences of such delays 4 3 Delivery terms FREE OF CHARGE: Metropolitan France from one thousand two hundred euros (€1 200) net before VAT all related fees included (unless otherwise stated)
4 4 4 4 Place of delivery – Receipt The Products shall be delivered to to the the the address in- dicated by the the the the the Customer Customer on the the the the the purchase order the the the the Customer Customer must therefore ensure its accuracy Any packages returned to to our Company because of an an incorrect or or incomplete delivery address shall be reshipped at the Customer's expense Delivery is is carried out by by the issuance of a a a a delivery note by our Company The Customer undertakes not to to to issue a a a a a a valid receipt to to to the the the carrier until they are are sure that the the the Products are are complete and in perfect condition It is the the the Customer's responsibility in the the the event of of damage
or loss to to to notify the the the the the carrier of of any reser- vations in in writing on on the the the the delivery slip given to to the the the the carrier and at at at the the the latest by by registered letter with a a a a a a a a a a request for acknowledgement of receipt or or by by extrajudicial document to to the carrier with with a a a a a a a a copy to to our Company within three days days not including public holidays following receipt of of the the Products in in accordance with Article L133-3 of of the the the French Commercial Code If the the the the Customer fails to to notify the the the the carrier within this period the the the the Products shall be considered accepted by the the the Customer 149
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