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ACCOUNT

MANAGEMENT 0

Constructing a Customer File

The construction and maintenance What you see below is an example of a properly constructed
of customers’ files are two of Rent-A- customer file. Stapling the documents to the folder will help
Center’s most important responsibilities. keep them in order.
A customer’s file contains the original,
signed copy of all of the customer’s LARGE SCREEN TELEVISION SUPPLEMENT
agreements, as well as the customer’s Date: Agreement Number:
personal and contact information. Any
missing parts in a customer’s file can Lessor : Consumer:
create a huge liability for the store
and the company, so all files must be
constructed and maintained according I understand that the large-screen television that I am renting from Rent-A-Center is capable of being
to company policy. wall-mounted (suspended from a wall on a special wall mounting device). I agree, however, that while I am
renting the television from Rent-A-Center I will not wall-mount the television. WELCOME & ORIENTATION / TRAINING ROADMAP

In addition, I understand that to prevent tumbling or tipping, some manufacturer's installation instructions require
the large-screen television to be set on a stable, flat surface and secured to a wall or otherwise restrained. I
understand that Rent-A-Center's delivery and set-up of the television does not include securing the television to
the wall or any other surface. I understand that properly installing the television is my responsibility.
Listed below are the guidelines for
what needs to be maintained in If I need a copy of the installation instructions I will ask a Rent-A-Center employee to print me a copy from
Rent-A-Center's intranet website.
the file and proper set up. These I HAVE READ AND UNDERSTAND THIS ACKNOWLEDGMENT.
will be placed in the folder with the
documents in the order listed below
starting with the first document on ______________________________________ ______________________________________
top and the rest below. CUSTOMER NAME (PRINT) CUSTOMER NAME (PRINT)

______________________________________ ______________________________________
CUSTOMER SIGNATURE CUSTOMER SIGNATURE

Left Side ___________
DATE
• Most Recently Signed Rental
Agreement
• Signed Delivery/Callback Checklist
• Signed Consumer Arbitration
Agreement
• Signed Liability Waiver Form (if
applicable)
• Signed RAC Benefits Plus
Agreement (if applicable)
• Signed Product Waiver/Release
Form (if applicable)

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