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COMMUNICATIONS Communication is key to keeping up

with this fast-paced business. In this
IN YOUR STORE section, you’ll learn about some of the
communication tools the company uses to
keep you and your coworkers up-to-speed.

MONDAY Sales and Revenue Goals
Day of Week
Month Date Today Month To Date End of Month
Delinquency Goal Actual Actual +/- EOM Goal Goal
Today’s Tasks Planner and Goals Deliveries
The Store Planner functions as the central communications Bank deposit validated by 10:00 am • • x x Who 10:00 am 8:00 am 9:00 am 9:00 am 10:00 am 11:00 am Call through of all delin- Total Accounts count percent Rental Income Deliveries / Returns / Service Calls
Gain
Status Box ()
Completed In Process Deleted

quent customers.
Total Revenue
Saturday customers get
Open Goal
Friendly Reminder calls.
Must Do
Store meeting and
(Total) Actual
Conduct Monday morning meeting
Letters mailed to cus-
Employee timesheets signed and filed 11:00 am 12:00 pm 12:00 pm 1:00 pm delinquency review Close Goal TIME 8:00 Del-Rtn Service Name Address Product Rt. Emp.
tomers without phones.
Weekly vehicle inspection complete
(Total) Actual
of daily store activities: sales and collection goals, local store Steri-Fab-Tags-Logs-Complete 1:00 pm 2:00 pm 2:00 pm 3:00 pm Days Close Actual Goal Goal 9:00 10:00
Update clipboards - NSF checks, serv., loaners
Vehicle inspections
Audit manual receipts
Complete filing
Showroom rent ready
Days
Vacuum Price tagging 3:00 pm 4:00 pm 5:00 pm 4:00 pm 5:00 pm 6:00 pm Close Actual Goal 11:00
Organize and clean backroom
marketing assignments, a to-do list for coworkers, deliveries, 6:00 pm 7:00 pm 7:00 pm 8:00 pm 2nd round of call Close Actual Goal 12:00 1:00 2:00
Days
through of all delin-
quent cusomers.
Days
Close Actual
3rd round of call
through
Prospective Prospective Sales Leads How did you hear Sale Closed? Local Store Marketing 3:00
Product
Activity
Date/Time Customer Name Customer Phone Desired about ColorTyme? Yes/No Mail Reference When Who 4:00
pickups, service calls, and other time-related needs. Letters Brochures 5:00 6:00
7:00
8:00
9:00
Weekly Meetings are a way for your store manager to meet
with the team and discuss last week’s performance, this week’s
sales and collection goals, role-play customer interactions, and
recognize high performance. These are a great opportunity
to learn new sales techniques, improve collections skills, and
connect with your coworkers. It’s also a great time to bring
up any questions and talk about any issues that may pertain
to the entire team or store. Any personal questions or issues
should be discussed in your weekly 1-on-1 meeting with your
store manager; you will both work together to find a time and
day that works best. (Ask your store manager or owner when these
meetings are held.)
The phone, of course, is an important communication tool
at your store. Make sure you understand the Cell Phones
and Similar Devices Policy found in your Coworker Handbook
regarding the use of your cell phone at work.
"Communication
is the key to
personal and
career success."
- Paul J Meyer
(Author, Success Magazine)

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