Page 21 - FINAL PEAK PERIOD PLANNER 2018

Training
Seasonal employees are new employees. They are new to the company, new to the job, and new to the team. This means that they may not have all of the skills or knowledge, or be familiar with internal team members and processes, in order to be productive from day one on the job. Training your employees is an important way to get your seasonal workers up to speed on people, processes, and responsibilities. Training your seasonal employees makes them feel included, and demonstrates that they are as important to the team as permanent employees. It also sets that understanding that expectations placed on the temporary and permanent employees are equal.
1. Ensure all new hires complete all of the New Hire paperwork,
the Code of Conduct in eLearning and that all store policies are reviewed. Make sure that they have created and logged onto their RCL Forum account in order for them to stay up-to-date with important information and have access to trainings on eLearning.
NOTE: HEALTH & SAFETY TRAINING IS A LEGISLATIVE REQUIREMENT. ENSURE ALL TEAM MEMBERS ARE PROVIDED WITH THE PROPER H&S ORIENTATION DO THEIR ROLE.
2. Ensure all new hires know the store hours, and how to properly answer the phone.
3. Ensure temporary staff who are being trained as cashiers are EXPERTS – they should be fast, thorough, and efficient.
4. Ensure all new hires are trained on the following:
• Refunds in-store and online (P&P 8600 and P&P 8590)
• Store Order (P&P 7400)
• Gift cards (P&P 8350)
• Gift receipts (see gift receipt document)
• Gift packaging with care during busy hours
• QuickFind
5. If hiring fashion associates, ensure that they are trained on the REAL customer experience, POS, Visual standards, and Product Knowledge (specifically suiting and outerwear).
6. Train new hires on the loyalty program and share with them some tips and best practices on how to sign up every customer and how to overcome customer objections.
TRAINING HOURS AND CODES
For temporary fashion associates, you have 3 hours dedicated to training each employee, using code 54.
CHECK OUT SOME
BEST PRACTICES WHEN IT COMES TO TRAINING SEASONAL HIRES!
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