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Store Operations: Customer Service








           Customer limit:                                                                             Shopping bags:

           • Each store has its own limit of customers                                                 • A bag will be provided to customers if they

                 based on the square foot capacity; your                                                    want one

                 SM will communicate the limit for your                                                • Customers should not use their own

                 store                                                                                      reusable bags

                                                                                                       • Sanitize the space when a customer

                                                                                                            removes their personal belongings



           Greeter:                                                                                    Handling of merchandise:


           • Will be stationed at the entrance to greet
                                                                                                       • Customers will be encouraged to minimize
                customers whenever possible and will ask
                                                                                                            touching merchandise
                customers to sanitize their hands
                                                                                                       • Whenever possible, you will assist
           • If the customers are wearing gloves, they
                                                                                                            customers by helping them find their size
                must remove them
                                                                                                            or holding up merchandise for them to

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