Page 13 - PowerPoint Presentation
P. 13
Store Operations: Returns
Return and exchange permitted: Return readiness:
• A specific station will be setup in your store. • Request that customers prepare their
Your Store Manager will provide details email confirmation and their receipt
Return and exchange not permitted: Online returns:
• Reassure the customer that they will have 30 • Online purchases may be only refunded
days to refund or exchange their purchase by mail until provincial legislation permits
as of the day that refunds or exchanges are in-store refunds
permitted
