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ADB has limited capacity to capture key know-how from projects and internal processes and then translate those data into reusable organizational knowledge. Digital technology–enabled business processes could enhance productivity through data-driven predictive insights.
One good method of tapping into vital project know-how is video documentation during the project life cycle in an interview format with running subtitles and voice translation into various languages. The content can then be curated so that it is easily accessible in
a searchable database. Another method for raising performance is cross-sectoral and cross-divisional indexing of key project data. This can raise the quality of project implementation, encourage collaboration, and generate key insights that can guide strategy and project design.
An ADB campus mobile app can assure an easy indoor navigation system and generate data for the O ce of Administrative Services to manage the facility more e ciently. The app could
be integrated with the corporate security phone application and connect all resident missions virtually. For a resident mission,
a mobile app can also be the best way to secure timely routine approvals from the government for mission concurrences, technical assistance endorsements, no-objection certi cates, and meeting con rmations.
“Infrastructure projects are sometimes criticized for achieving less than planned rates of return. Digital data generated periodically on the project could demonstrate the positive wider economic impacts and social gains.”
Nasruminallah Mian
Senior Program O cer, Pakistan Resident Mission
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Implementation and Internal Processes