Page 16 - Office of Information technology Technology-Enabled Services Catalogue
P. 16
Office of Information Technology
Catalogue of Technology Enabled
Services
• The green face represents the customer is happy at that the time of the tap, with the overall
visit experience.
• The red face represents the customer’s dissatisfaction, with one or more aspects of the service,
at the time of the tap.
• The yellow face represents the customer was neither happy nor unhappy with aspects of the
visit, at the time of the tap.
