Page 24 - NJFCU Presentation
P. 24
Sandy Dixon & Associates | Staffing Models/Universal Banker
Provides financial institutions with a transformational retail strategy roadmap
that yields an enhanced customer/member experience at a lower cost.
Services include
But are not limited to:
Customer/member-base dynamics
Hiring & training practices
Goals/incentives/career pathing
Dialogue tower (teller pod) techniques
Video sales/service considerations
Open concept, best practices
Branch management
