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22 THE MILLENNIALS DELHI THE HINDU Magazine
Sunday, March 3, 2019
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on the threat it poses to humans in theDownload Indian Library App
CAREER difficult to get along with stakeholders
from different cultures; someone “less
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qualified” may bag the job for
The friendly hire corroborated by Anand Kumar,
possessing better soft skills. This is
founder of Patna’s Super 30 coaching
institute: “There are many IIT first
rank holders who don’t achieve the
same heights as those who hold lower
#70929
ranks or graduate from other
How high is your emotional intelligence? As automation and AI reshape engineering institutes only because
industries, this is now a vital ‘skill’ that can get you a job they lack soft skills,” he says.
For Mohammad Rafique, 33, a
Delhibased entrepreneur who has
with others, listening and engaging in Does this mean acquiring soft skills earlier worked as customer care
SAIRA ASLAM
small talk”. Communication, problem is a makeorbreak deal today? support with vCustomer, Wipro and
umans are underrated, Tesla solving, creativity and emotional Microsoft, acquiring soft skills was not
CEO Elon Musk had once intelligence all fall into its ambit. Talking your way in a personal struggle, but he noticed a
A
stated. At a time when In 2008, Google launched the “The biggest challenge has been the “huge lack of it” when he started
LinkedIn Hartificial intelligence is Project Oxygen study to determine phrase “soft” skill itself; it’s almost like work. He has both received and
defines soft changing our lives, leading to debate what makes a great manager. Soft the phrase ‘weaker sex’,” says imparted soft skills training, but says
skills as skills formed the seven top Santhosh Babu, managing director of some organisations have a “limited
“harder to workspace, this view may seem posed characteristics even in an OD Alternatives, which aids leadership curriculum, with more stress on
environment where one expects
to offer solace. But he is not wrong;
phonetics than, say, empathy”. In
development for corporates. Babu
quantify, such and people are reinventing themselves technical skills to hold greater value. prefers calling them “transferable customer support, it is important to
as etiquette, to stay relevant at work. The multiyear research initiative has skills” that help professionals move keep in mind how the client is going to
getting along A 2017 PricewaterhouseCoopers since grown into a comprehensive up. “A lot of mundane things that feel when he hangs up the phone call.
with others report titled ‘Workforce of the future: programme, but the latest list from machines can do will go away, and Empathy with customers is the focus
and listening” the competing forces shaping 2030’ 2018 holds similar insights. In more what will be left is the emotional, of the training Sidhaant Sharma, too,
found 86% of human soft skills will recent data, LinkedIn’s ‘2019 Global humane part.” gives employees at Concentrix BPO in
always be in demand. It also reported Talent Trends Report’ notes that “as Richa Singh, senior partner at Gurgaon, Haryana.
that 74% of those approached were automation and AI continue to Integral HR, a recruitment firm in The growing importance of soft
ready to learn a new skill or retrain to reshape entire industries, companies Delhi , says she has “noticed that skills has led to a proliferation of
keep themselves employable. What and jobs, strong soft skills — the one people who are able to communicate courses — at Massive Open Online
exactly are soft skills? Professional thing that machines can’t replace — and put forth their own expectations Courses and Udemy, for instance — on
networking giant LinkedIn are becoming absolutely vital”. land an offer before anybody else”. An honing them. Udemy offers one on
defines these as “less According to it, 92% of recruiters said employer with multinational clients is emotional intelligence too. For
tangible and harder to soft skills matter as much or more most likely to think twice about a millennials, who hop jobs frequently,
quantify, such as than hard skills when they hire; 89% candidate who has the requisite these are the skills that eventually
etiquette, getting along felt “bad hires” have poor soft skills. technical certifications but finds it make a difference.
Spotify,
music to
The Swedish music It’s taken Spotify a while to The game is in the pricing It works out better for
our ears? streaming platform’s entry build its India list. Among its details. The basic library is college students, with
into India has set the market four crore songs and 300 available for free. The Spotify’s 50% discount on
abuzz over its competitive crore playlists, it allows premium service is adfree, the monthly plan. So,
strength compared to Indian users to pick curated and the monthly plan is unlimited music and
players such as Apple Music, music in English, Hindi, priced at ₹119. Topup podcasts come at a pocket
Google Play Music, JioSaavn Telugu, Punjabi, Bengali, options start at ₹13 a day. friendly price of ₹59/month.
and Gaana.com. Is it a good Gujarati and Malayalam. But But JioSaavn and Gaana.com, This, and its intuitive
idea to switch to Spotify? so do others. at ₹99, are still cheaper. interface, is its attraction. 
