Page 79 - Perfect Phrases ESL Everyday Business

Using the Telephone

Phrases for Leaving Messages
This is (first name, last name) with (your company).

I’m calling about .
I’m calling in regard to .

I’m returning your call from this morning.
Again, this is (first name, last name), and my telephone
number is .
Please call me at . I’m available from 9 A.M. to 6
P.M.

Phrases to Use When Taking
Messages for Others

Write down key information, including the name of the caller, the
time and date of the phone call, the caller’s telephone number, and
the best time for the caller to be reached. Also include the nature of
the phone call if relevant. Even if the caller claims that the person
he or she is leaving the message for has the phone number, politely
ask the caller for the phone number anyway so it can be included in
the message.

May I have your name and telephone number, please?
When may [he, she] return your phone call?
Where can you be reached?

May I tell [him, her] what your phone call is in reference to?
Would you mind repeating that?

Would you mind spelling your name for me, please?

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