Page 170 - WU183.indd

WORLD U18

the secretariat team from the planning stage • Despite the many effi ciencies gained by electronic
through to the end of championships. communication with volunteers, ensure a personal
• Employ a dedicated senior human resource of- touch as it is important to have that personal touch
fi cial in time to work with each functional area to early on to engage with workforce.
prepare and plan the workforce scheduling pro- • Ensure all volunteers and respective team leaders
cess and ensure it is resourced properly. During have the necessary tools for communication.
championships time, their role is to manage the
workforce programme that runs throughout the Scheduling
championships.
• Plan for a total workforce number across the cham- • Scheduling should be integrated with headcount
KYEB
pionships, allowing for attrition and shift fl exibility
reviews across the organization.
rather than allocating a number on the assumption
• Attendance should be monitored to ensure there
all volunteers will work in shifts.
are no gaps. is is also necessary with paid vol-
• Focus on one workforce team for delivery rather
unteers
than separating operational policies between vol-
unteers and offi cials.
Training
Recruitment.
• Assign resourcing to assist functional areas with
their operational planning.
• Consider the methods used to advertise the op-
• Arrange cross-functional workshops to ensure
portunity to volunteer and whether it should be
all necessary activities are included in the roles to
a national or local recruitment drive. Ensure the
avoid duplication and gaps in the delivery of the
methods used fully adhere to the principles of in-
championships.
clusion and cohesion.
• Establish a support center at the time of volunteer • Conduct orientation for all staff and volunteers
to ensure a smooth running program during the
KENYA YEARBO0K
recruitment and use it to do late recruitment so the
championship.
volunteer team can transition to championships-
time workforce operational roles.
Uniform
EDITORIAL BOARD
Data Management
• Look at climate conditions for the event and ensure
adequate uniform range to cope with outside con-
• With large numbers of workforce, ensure IT solu-
ditions without the need to compromise the look
tions are streamlined and able to be synchronized
and feel.
with each other. As such, it is important to deter- • Plan for slightly more than 10% contingency if you
mine needs fi rst and then pick a system. If possible, have to pre-order uniforms without knowing the
link all requirements into one system (recruitment right sizes.
scheduling, communications, uniform, and train-
ing). Other
• e systems should be able to capture all the nec-
essary individual volunteer details and serve as a • Implement a pre-championships volunteer pro-
communication portal during the championship. gramme as this can lead to good learning experi-
ences for the volunteers. In turn, this can lead to
Communications a strengthened understanding and appreciation
for volunteers. is will completely enhance the
• Develop an internal channel of communication ‘One Team’ concept for such championships.
before the championship to run through the event. • e Ministry of Sports should set up a volunteer’s
e channel will be responsible for relaying all the network database to be used in various major
information to all the volunteer teams. events in future.

170 | ACTIVITIES AND OCCURENCES DURING WORLD U18 CHAMPIONSHIPS