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IAAF W ORLD U18 REPORT

ere was additional user specifi c training for some
directorates for instance; media and broadcasting, Area Percentage
ICT and accreditation. Protocol and hospitality 90%

Allocation, orientation and placement Catering 85%
Match Services 90%
e various departments within the LOC provided
their user requirements which would be used for Spectator Services 85%
allocation. Orientation was planned for in advance Media Operations 92%
and teams called for attendance. irty professional Marketing 90%
volunteers were engaged by the directorate 6 months
KYEB
before the championships to assist the LOC opera-
Sports Presentation
90%
tions. All volunteers were engaged two weeks before
the championships begun. All volunteers had to sign
ICT and accreditation
94%
a commitment letter during orientation.
94%
Workforce
Workforce planning, scheduling
communication
Recomendations .
e championships involved planning of all guests
e IAAF World Under 18 Athletics Championships
2017 provided the largest sporting volunteer pro-
from the point of arrival to departure. is meant that
there was need to have volunteers in the airport, at
gramme in Kenya. The following is a summary of
hotels, the athletes’ village, the stadium and warm
the key learnings from the championships so that
up areas.
future major events in Kenya can learn from Nairobi
2017 experiences and further develop and build vol-
KENYA YEARBO0K
Uniforms
unteering within Kenya.
Strategic Planning
IAAF through their partner fi rm AMS/DENTSU was
responsible for the provision of uniforms for the vol-
EDITORIAL BOARD
unteers. e uniforms provided included; one rain Ensure suffi cient time is provided for the recruit-
jacket, one jumper, two t-shirts, two pairs of socks, ment, training and testing of volunteers. Be realistic
sneakers, a trouser, a short, and a cap per person. in working with fi nite group of people to be recruited
with confi rmed dates from inception.
Recognition
Workforce Management
All volunteers were awarded with certificates on
completion of the championships. • Develop the championships time workforce vision
in the early planning stages to avoid mispercep-
Volunteer attendance tions.
• Recruit paid staff for the Volunteer Programme
e Volunteer Programme planned for a 10% attrition upfront to ensure a highly committed and eff ec-
rate, based on other major event models. Attendance tive team. With any major event, a lot is asked of
on event days was tracked through workforce check- the paid staff and they need to have, not only the
in. When no-shows were identifi ed, essential gaps skills for the role but the ability to operate at all
were fi lled from other volunteer allocations. levels.
Operational areas attendance during the champion- • Include a Volunteer/Workforce Communications
ships was as follows; role (solely assigned resource) to be based within

ACTIVITIES AND OCCURENCES DURING WORLD U18 CHAMPIONSHIPS | 167