Page 69 - KAMUS RETEN PRIMER 2024

INDICATOR 4 PERCENTAGE OF ADHERENCE TO CLINIC APPOINTMENTS
Target ˃ 38%
Data Source Clinic Appointment Record

Total Number of Percentage of Clinic
Total Number of
Scheduled Clinic Scheduled Clinic Appointments Defaulted Percentage of Adherence to Clinic
Appointment Appointments (％)
Appointments Defaulted (％)
(a) (b) (c) = (b)/(a) X 100% (d) = 100% - (c)
2022 January
December
TOTAL

a. Total Number of Scheduled Clinic Appointments:
Total number of clinic appointments scheduled for registered OM, HPT & Dyslipidaemia patients for the respective month.
Excluding clinic appointment for:
• NCO screening
• Blood taking/procedure
• Integrated Specialized Services (ISS)
• Medication refills

b. Number of Scheduled Clinic Appointments Defaulted:
Number of clinic appointments failed to be complied by registered OM, HPT & Dyslipidaemia patients for the respective month. Clinic
Appointments are considered defaulted when patients failed to turn up on the scheduled date without prior notice. Excluding patient
who contacted the Health Clinic prior to the scheduled date to reschedule clinic appointments. By proxy is considered as defaulter.

c. Percentage of Clinic Appointments Defaulted (%):
= Number of Scheduled Clinic Appointments Defaulted x 100%
Total Number of Scheduled Clinic Appointments

d. Percentage of Adherence to Clinic Appointments (%):
= 100% - Percentage of Clinic Appointments Defaulted