Page 73 - RTO Materials Catalogue September 2018

SIRXCEG002
Assist with customer difficulties

SIRXCEG003
Build customer relationships and
loyalty

SIRXCEG004 I FIND THAT YOUR
Create a customer–centric culture
ORGANISATION
SIRXCHA002
Lead the change process CONSISTENTLY
SIRXHRM002
SIRXCLM101 PROVIDES A RANGE Maintain employee relations
Organise and maintain work areas
OF MATERIALS SIRXHRM002A
SIRXCOM001 Recruit and select personnel
Communicate in the workplace to WHICH IS WELL-
support team and customer SIRXHWB001
outcomes RESEARCHED, WELL- Maintain personal health and
wellbeing
SIRXCOM002 WRITTEN AND
Work effectively in a team SIRXICT001A
EXTREMELY Operate retail technology
SIRXCOM101
Communicate in the workplace to COMPREHENSIVE - SIRXIND001
support team and customer Work effectively in a service
outcomes PARTICULARLY IN THE environment

SIRXFIN002A AREAS OF MAPPING, SIRXIND002
Perform retail finance duties Organise and maintain the store
ASSESSMENT environment
SIRXFIN201
Balance and secure point–of–sale MATERIAL AND THE SIRXIND003
terminal Organise personal work
POWERPOINT.
requirements