Page 86 - RTO Materials Catalogue September 2018
P. 86
SITXCCS008
Develop and manage quality
customer service practices
SITXCCS101
Provide information and assistance
SITXCCS201 WHAT A
Provide visitor information
REFRESHING
SITXCCS202
Interact with customers
CHANGE... SITXCOM201
SITXCCS301 Show social and cultural sensitivity
Provide lost and found services
SITXCOM401
SITXCCS303 Manage conflict
Provide service to customers FINALLY, WE'VE
SITXEVT301
SITXCCS401 FOUND Access information on event
Enhance the customer service operations
experience
MATERIALS THAT SITXEVT401
SITXCCS501 Plan in–house events or functions
Manage quality customer service
ARE EASY TO SITXEVT503
SITXCOM001 Manage event staging components
Source and present information CUSTOMISE AND
SITXEVT505
SITXCOM002 Manage on–site event operations
Show social and cultural sensitivity AUDIT
SITXFIN001
SITXCOM005 COMPLIANT! Process financial transactions
Manage conflict
SITXFIN002
SITXCOM101 Interpret financial information
Source and present information
