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TRUSTCO GROUPUSTCO GROUP
4 4 INTE TR
INTEGRATED ANNUAL REPORT 2017GRATED ANNUAL REPORT 2017

5 5 INTEGRATED ANNUAL REPORT 2017GRATED ANNUAL REPORT 2017 TR
TRUSTCO GROUPUSTCO GROUP
INTE
CONTENTS @trustco_group

www.tgh.na

HIGHLIGHTS 1 INVESTMENTS 45 CHAPTER 07
WHAT WE DO 2 TRUSTCO PROPERTIES 45
ABOUT THIS REPORT 3 INSTITUTE FOR OPEN LEARNING 48 CORPORATE GOVERNANCE
TRUSTCO AIR SERVICES 52 STRUCTURE 98
STRATEGIC MEDIA SERVICES 53 THE BOARD 98
CHAPTER 01 BANKING AND FINANCE 54 AUDIT AND RISK COMMITTEE REPORT 100
REMUNERATION AND NOMINATION
DIRECTORATE TRUSTCO BANK NAMIBIA 54 COMMITTEE REPORT 101
TRUSTCO CAPITAL 57 GROUP EXECUTIVE COMMITTEE 104
CHAIRMAN’S REPORT 8 TRUSTCO FINANCE 58 RISK REVIEW 106
MANAGING DIRECTOR’S REPORT 10
CHAIRMAN OF THE AUDIT AND RISK RESOURCES 58
COMMITTEE’S REPORT 12 TRUSTCO RESOURCES 58 CHAPTER 08
BOARD OF DIRECTORS 14 MEYA MINING 59 REMUNERATION REPORT
NORTHERN NAMIBIA
DEVELOPMENT COMPANY 66 REMUNERATION PHILOSOPHY 110
CHAPTER 02 MORSE INVESTMENTS 69 REMUNERATION MIX 110
GROUP PROFILE EMPLOYEE WELLNESS 111
SHARED SERVICES 78 HEALTH AND SAFETY 112
INFORMATION COMMUNICATION TECHNOLOGY 78
VISION AND MISSION 20 EMPLOYEE ENGAGEMENT 112
GROUP STRUCTURE 20 MARKETING 79 DIVERSITY AND INCLUSION 114
79
FLEET SERVICES
GROUP STRATEGY 21 EMPLOYMENT EQUITY 114
BUSINESS MODEL 22 HUMAN RESOURCES 79 WORKFORCE STATISTICS 114
79
LEGAL
OUR FOOTPRINT 24 COMPANY SECRETARIAL 79 TRAINING AND DEVELOPMENT 115
OUR HISTORY 25 BOARD REMUNERATION 117
AUDIT, RISK AND COMPLIANCE 79
FINANCE AND TREASURY 79
CHAPTER 03 CHAPTER 09
FINANCIAL PERFORMANCE CHAPTER 05 SHAREHOLDERS
STAKEHOLDERS
VALUE ADDED STATEMENT 28 SHAREHOLDER INFORMATION 120
FINANCIAL DIRECTOR’S REPORT 29 SHAREHOLDER DIARY 123
SUMMARISED GROUP RESULTS 34 STAKEHOLDER ENGAGEMENT 82 NOTICE OF ANNUAL GENERAL MEETING 124
CORPORATE SOCIAL INVESTMENT 84 FORM OF PROXY 130
CHAPTER 04 CHAPTER 06 CHAPTER 10
SEGMENT OPERATIONAL REVIEWS SUSTAINABILITY
ADDITIONAL INFORMATION
INSURANCE 42 SUSTAINABILITY REPORT 90
TRUSTCO 4LIFE 42 DIRECTORATE OF KEY SUBSIDIARIES 136
TRUSTCO INSURANCE 42 CREDIT RATINGS 137
TRUSTCO SOUTH AFRICA 42 FINANCIAL, OTHER DEFINITIONS
AND EXPLANATIONS 137
CORPORATE INFORMATION 144