Page 47 - 100 years of Anglo American

o communicate effectively with
your workers – to talk with
them, not to them or at them –
you need to show them that you
are respectful and engage them
Ton matters they care about. This
simple principle underscored the creation of
Anglo American’s award-winning community
radio series Makarapa City.
A compelling snapshot of a
fictional mining community, this
addictive radio soapie helped
Anglo American build a closer
relationship with its workforce
and others living in the vicinity
of its operations, showing
empathy with their everyday
concerns while guiding them
towards solutions, says Dr Pranill
Ramchander, the company’s head of
corporate communications in South Africa.
“We wanted to find a more effective way to
communicate with the communities in which
Anglo American operates, and unpack the
social issues and challenges they face,” he says.
“This meant moving away from traditional
communications towards a more authentic and
engaging approach. Radio was identified as a
highly effective channel to reach people in
their home language and spark conversations The artwork for the award-winning community radio series Makarapa City
about the topical issues affecting them.”
storyline about a mining community and the THE SOAPIE
And so Makarapa City was born. Now
entering its third season, the radio drama
draws about 9 million listeners with its
real issues residents face on and away from
the mines. that everyone’s tuned to
Its central pivot is a feuding mining family
caught between the old times and the modern
world as the storyline explores the dynamics
of love, money, wellbeing, debt, corruption and
economically motivated relationships. Radio soap draws audience in with relatable characters
Ramchander says this edutainment initiative and a compelling storyline, writes Christina Kennedy
was approached in a creative way to stir
listeners’ emotions and drive connections. The
aim was to build trust in a business that conversations about female empowerment, The radio play is not only a quality product,
uplifts the lives of its community and drives reflecting the changing role of women in it has also proved effective in the targeted
positive behaviour change, while, of course, families and communities as they embrace communities. Research conducted by Millward
entertaining listeners with a compelling entrepreneurship and take control of their Brown showed that the campaign scored high
storyline and relatable characters. health and education needs. on respondents’ understanding and enjoyment
“One of the intentions is to break down Makarapa City has been translated from of its storyline, and they found it credible.
stereotypes and raise awareness of issues such English into six languages for broadcast across The effect on brand trust was significant –
as commercial sex work, HIV and six SABC regional radio stations. 87% changed their perceptions about the
indebtedness, and stimulate debate on matters Radio presenters have been trained to company, and most said Anglo American
such as people having multiple sexual introduce each episode with a recap and then provided them “with new information and a
partners. But it also touches on Anglo summarise its key themes and take-outs different thought process, therefore triggering
American community initiatives such as afterwards, and listeners often call in. an overwhelmingly better impression of the
enterprise development, mobile health clinics The title of the radio series is drawn from company and its role in South African
and bursary schemes that employees can the word ‘makarapa’, a mine worker’s hard hat. communities”.
access.” It can also be seen in various colourful guises Makarapa City is also poised to feature in
Each episode features a strong “call to and forms during local soccer matches, and community newspapers, bringing the same
action” to engage with Anglo American’s was a prominent feature of the 2010 Fifa characters to life in print and extending its
projects in each community, and each World Cup, adding to its symbolism as an reach.
character is associated with a specific learning entrenched cultural reference. “We’ve found that the series has resonated
outcome. For example, JB the mine supervisor Makarapa City has won a number of strongly with workers,” says Ramchander.
finds himself at the mercy of loan sharks, awards, the most recent of which was a Gold “They’ve been educated and their
while a subplot about his illegitimate son, Quill of Excellence award in the community perceptions have been challenged and, often,
mine worker Ma Rayzor, deals with youth relations category at the International changed. It’s very powerful and it grips a
violence. Association of Business Communicators person – when you listen to the story, you
Importantly, the series weaves in vital Conference in Washington in June. want to know more.”
ANGLO AMERICAN 100 YEARS 47