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“Run Your Account Like a Business” - Consulting Services & Support Sales

ü SSP / SAM is seen by key stakeholders as “primary contact" for SAP Consulting
Services

SCP SKILLS ü Develops SAP Services Strategy
ü Creates and Maintain Relationships with Customer's SAP Project Leadership

ü Drives & Develops SAP Education Account Strategy

ü Pro-actively Identifies Potential Initiatives, Staffing and SW License Opportunities

ü Responds to all Services related RFP's, RFI's and other inquiries by customer

ü Creates SOW's and Monitors Performance against SOW's

ü Coordinates all Staffing Requirements

ü Coordinates Max Attention Sales Opportunities

ü Align with the Support Organization (AGS) on all OSS notes and their corrective
action plan and execution

ü Engaged with 3rd party to Identify Potential Service Opportunities (or Conflicts)

ü Monitors Revenue, Margins and other KPI's

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL | Scott Schwartzman, SCP Global CoE